Summary
Overview
Work History
Education
Skills
Timeline
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La’Quanda Benjamin

Duluth,GA

Summary

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

10
10
years of professional experience

Work History

Front Desk Agent

Aimbridge Hospitality
04.2022 - Current
  • Managed guest check-in and check-out processes efficiently, ensuring smooth transitions for all visitors.
  • Handled guest inquiries and concerns promptly, enhancing overall customer satisfaction and experience.
  • Coordinated reservations and room assignments using property management software to optimize occupancy rates.
  • Trained new front desk staff on procedures and best practices to maintain operational excellence.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Developed streamlined communication protocols with housekeeping and maintenance teams to resolve issues swiftly.

Medical Assistant

North Georgia Diabetes and Endocrinology
04.2020 - Current
  • Answered all incoming calls to assist patients with prescription refills and transfer to appropriate staff.
  • Educated patients on diabetes management and medication adherence, improving overall health outcomes.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assist with prior authorization for patient’s medications and meters.
  • Administered patient care and assisted with examinations in a fast-paced clinical environment.
  • Managed patient scheduling and coordinated referrals to ensure timely access to endocrinology services.
  • Documented patient medical histories and vital signs, maintaining confidentiality and data integrity.

Front Desk/Service Express Operator

Westin Atlanta Perimeter North
01.2018 - 04.2022
  • Demonstrate expertise in providing friendly, efficient and hospitable service at the front desk.
  • Resolve guest issues when they arise and provide concierge assistance for all guests.
  • Collect payments and reconcile all daily accounting data, both manual and computerized
  • Operated machinery and equipment efficiently to support hotel operations.
  • Monitored inventory levels and coordinated supply orders to ensure availability.

Medical Assistant / Externship

Alpharetta Roswell Family Practice
03.2019 - 06.2019
  • Answered all incoming calls from patients to schedule appointments or to transfer to appropriate staff.
  • Triaged patients, took vitals, completed chief complaints, and assisted with physical examination tests.
  • Performed EKG’s, Urinalysis, Hemoglobin, Strep and Flu testing.
  • Set up the mayo stand for Pap smear testing.
  • Checked patients in/out.
  • Assisted healthcare providers with examinations, enhancing patient care and comfort.
  • Administered patient intake processes, ensuring accurate documentation and efficient workflow.

Hostess

Little Switzerland
05.2017 - 08.2017
  • Scheduled all reservations and planned seating arrangements for lunch and dinner service.
  • Performed all dining room preparatory work and break down at the end of each shift.
  • Assisted in setting up private events and larger special events.
  • Developed rapport with clients and generated repeat business through friendly demeanor.
  • Inspected and maintained dining room serving stations for neatness and cleanliness.

Hostess

Texas Roadhouse
04.2015 - 01.2016
  • Answered an average of 60 calls per day on multi-line phone system.
  • Addressed guest inquiries and issues, solved problems and provided product
  • Greeted guests walking in the door and ascertained guests needs.
  • Provided an elevated guest experience to generate a loyal clientele.
  • Maintained constant communication between management and all other employees to provide smooth operations in an extreme high volume environment.

Education

Medical Assistant Diploma -

Altierus College
Norcross, GA

Skills

  • Age / Vital Signs
  • Brain procedure
  • Medication Administration
  • Autoclave Sterilization
  • Injections
  • MS Office Suites
  • Bandaging Techniques
  • Venipuncture
  • EKG
  • Specimen Collection
  • Pap Smear Tray Set Up
  • Insurance Verification
  • Medical Records Management
  • Phone Etiquette
  • CMS1500
  • Medical Billing
  • E-Pay Collection
  • Appointment Scheduling
  • Posting Charges
  • Filing / Data Entry
  • Charting
  • Future Removal
  • Infection Control
  • Lab Testing
  • BLS CPR
  • ICD10 / CPT Coding
  • Patient Check In / Out
  • PAA Certified
  • CHA Certified
  • Customer service
  • Guest services
  • Cash handling
  • Time management
  • Critical Thinking
  • Teamwork and collaboration

Timeline

Front Desk Agent

Aimbridge Hospitality
04.2022 - Current

Medical Assistant

North Georgia Diabetes and Endocrinology
04.2020 - Current

Medical Assistant / Externship

Alpharetta Roswell Family Practice
03.2019 - 06.2019

Front Desk/Service Express Operator

Westin Atlanta Perimeter North
01.2018 - 04.2022

Hostess

Little Switzerland
05.2017 - 08.2017

Hostess

Texas Roadhouse
04.2015 - 01.2016

Medical Assistant Diploma -

Altierus College

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La’Quanda Benjamin