LaQuanda Brown
MBA Professional
Raleigh,NC
Summary
Versatile Compliance Auditor with an understanding of operations in the banking and government auditing industry. Proficient in reading, interpreting and implementing legal rules and regulations. Excellent multitasking and coordination abilities.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Compliance Auditor
State Of North Carolina Department Of Treasurer
Raleigh, NC
06.2022 - Current
- Prepared reports for templates and maintained compliance database.
- Participated in various training and development programs.
- Analyzed all audit results and resolved all compliance issues.
- Performed over 20-40 compliance audits per month.
- Provided journal entries and performed accounting on accrual basis.
- Prepared working papers, reports and supporting documentation for audit findings.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Tracked funds, prepared deposits and reconciled accounts.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Trained new employees on accounting principles and company procedures.
ELIGIBILITY WORKER I
WAKE COUNTY HUMAN SERVICES
Raleigh, NC
05.2021 - 03.2022
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Managed processing of financial assistance and food stamp benefits applications.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with completion of applications and paperwork.
- Assisted clients with accurate eligibility form, application and document completion.
LOANS SERVICING SPECIALIST III
WELLS FARGO
Raleigh, NC
05.2017 - 03.2021
- Proved successful working within tight deadlines and a fast-paced environment.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
Telecom Billing Risk Manager
Frontier Communications
Durham, NC
07.2014 - 09.2017
- Effectively maintained adherence to a change management discipline and understand background and traceability for all functions
- Collaborated and consulted with leaders and executive management by reviewed and researched strategies and action plans to establish effective processes while meeting performance metrics and policy expectations.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control regulatory risks.
- Worked within Excel to compile and review information with pivot tables and charts.
- Monitored industry, technological and economic developments to stay current on potential risks.
CUSTOMER SERVICE SUPERVISOR
Sprint-Centurylink
Tarboro, NC
01.2005 - 06.2014
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created, prepared, and delivered reports to various departments.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Created customer support strategies to increase customer retention.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
BBA - Finance
American InterContinental University
Schaumburg, IL 08.2018 - 03.2022
MBA - Finance
American InterContinental University
Schaumburg, IL 04.2022 - Current
Skills
Technologically savvyLeadershipDedicated to great customer satisfactionDecision-makingConflict resolution
Strong computer skills
Business terms interpretation
Operational processes performance knowledge
Accounting principles
Risk mitigation strategies
Account reconciliation specialist
Annual reports
Account reconciliation processes
SAP expertise
Company database maintenance
Certification
CNP - Certified Notary Public
Timeline
Compliance Auditor
State Of North Carolina Department Of Treasurer
06.2022 - Current
MBA - Finance
American InterContinental University
04.2022 - Current
ELIGIBILITY WORKER I
WAKE COUNTY HUMAN SERVICES
05.2021 - 03.2022
BBA - Finance
American InterContinental University
08.2018 - 03.2022
LOANS SERVICING SPECIALIST III
WELLS FARGO
05.2017 - 03.2021
Telecom Billing Risk Manager
Frontier Communications
07.2014 - 09.2017
CUSTOMER SERVICE SUPERVISOR
Sprint-Centurylink
01.2005 - 06.2014