LaQuanda CarMichael
Silver Spring,US
Summary
Master's Degree in Healthcare Administration, University of Maryland Global Campus. . Honorably Discharged Veteran of the United States Army. Professional, knowledgeable, experienced and focused on providing efficient, accurate, and high quality support. Competent at working in both teams based and self-directed capacities. Provide customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration. Microsoft Office Suite proficient. Hardworking with strong organizational skills Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Resident Engagement Manager
Jaydot LLC
Washington, DC
08.2021 - 08.2022
- Met with clients to understand needs and develop proactive solutions.
- Consulted with teams on established best practices and process improvements.
- Helped with new developers rollouts as subject matter expert for permanent supportive housing projects.
- Assisted with bidding for security contracts, furnishing installations,
- Conducted walk through with contractors/demo teams
- Grant writing for grants to fund social programming activities.
- Collaborated with MLB, NBA, NHL for tickets for Veterans
- Engage residents in coordinating and implementing regular social programming, empowering residents to design, manage and implement their visions for community engagement at their buildings.
- Planning, organizing, and implementing strategic communications and outreach plan for public health.
- Consult on development and operation of affordable and Permanent Supportive Housing (PSH) with focus on projects that will help end homelessness in Washington, DC area.
- Assist with housing and residential services to non-profits, developers, and government agencies committed to creating and operating exceptional affordable housing.
- Managed residential services for over 118 residential facility
PSHP Case Manager
Community Connections
Washington, D.C.
05.2019 - 08.2021
- Administer internal review, quality, and productivity
- Heath care delivery services provided in direct health care system
- Support Veterans and Seniors moving into stable long-term housing at Abrams Hall at Walter Reed
- Experience with chronically homeless adults and adults experiencing substance use
- Advocates for and actively assists residents in obtaining services (e.g., health, mental health, intellectual disability, alcohol and drug, housing referrals, financial assistance, home-based services, training, medical services, mentoring, and socialization)
- Assists residents with upkeep of apartments by meeting regularly with residents in their units; Addresses and if necessary, diffuses crisis situations with residents
- Assist Veterans to apply for benefits with VA Medical Center and Community partners
- Assist Veterans to apply for upgraded discharge status
- Conduct service plans/ bio psycho-social assessment
- Develop annual programs
- Process improvement, risk management , client/patient safety
- Participate in policy making, planning/management that impact operation of service.
- Save significant amount of money by implementing site budgets that consist of cost-saving initiatives providing structure within departments budget and grant funding guidelines
- Manager over 50 veterans exiting homelessness
- Increased housing for homeless Veterans by 100 percent within organization assigned case load
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
Social Work Associate
Department of Veterans Affairs
Orlando, FL
09.2014 - 09.2018
- Facilitated orientation for groups as well as individually
- Conducted intake process for housing and assessments to identify clients' needs as well as eligibility for programs
- Utilized community resources for clients such as vocational, employment, housing assistance, medical, transportation to accommodate needs of clients according to treatment plans and target goals
- Conducted monthly re-evaluations on clients to maintain documentations and progression of client's goals
- Communicated with clinical team members by consults and referrals for substance abuse, addictions, mental health, vocation rehabilitation and various service providers in surrounding communities
- Maintained documentation, reports, and entry data, met deadlines to support organization daily mission
- Initiated and executing special projects while ensuring all requirements of compliance are met
- Knowledge of regional health services operations
- Knowledge to handle and solve problems that arise in dealing with healthcare benefits for veterans
- Knowledge to navigate VISTA system
- Completed work products such as evaluations reports
- Provided recommendations for improving effectiveness and efficiency of program operations
- Completed over 50 hours of training to enhance knowledge, proficiency, increase skills/experience.
Medical Support Assistant
Department of Veterans Affairs
Orlando, FL.
11.2013 - 09.2014
- Facilitated monthly employee training new policies, procedures, and mandatory annual trainings
- Communicated with client's Primary Care Providers to coordinate and schedule health care appointments, lab work, fasting, and treatment appointments
- Utilized Microsoft programs to process clients' information
- Preparation for patient face sheet for admission for public hospital
- Access and transfer medical records EHR from VA medical center to VA medical centers
- Assisting patients with Release of Information documentations
- Practiced HIPPA always, provided clients with customer service excellence, and respect daily
- Utilizing Vista, electronic medical records, remote data
- Scheduling outpatient services (ie surgeries, lab work, consults/referral services
- Managed/maintained over 50-100 patients medical records for Federal Primary Care Clinics facilities
- Organized patient records to research records, extract medical information and review records for completeness and accuracy
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff
- Interviewed patients to verify and update clinical and demographic records
- Used VISTA systems to maintain and record patient data and generate reports
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures
- Provided comprehensive medical care to over 60 patients daily to promote overall wellness and prevention of illness
- Prepared treatment rooms for patient examinations by setting up medical equipment
Logistics Material Handler Lead
Department of Veterans Affairs
Orlando, FL.
05.2013 - 11.2013
- Facilitated monthly employee trainings and maintained employees' annual certifications
- Scheduled deliveries, shipping, and receiving medical equipment for two VA Medical facilities
- Maintained inventory of all equipment and furniture in off-site warehouses
- Completed monthly reports for headquarters in Washington, DC
- Conducted performance evaluations for assigned employees
- Utilized knowledge and skills of manual and automation processing techniques for maintaining parts, records, and executing data queries to determine status
- Provided recommendations for improving effectiveness and efficiency of warehouse operations
- Assisted warehouse Chief in preparing reports, narrative statements
- Assisted in organizing narrative and statistical information for questionnaires
- Handled over 40-50 calls per day providing professional knowledgeable customer service
Education
Master of Science - Healthcare Administration
University of Maryland Global
Adelphi MD08.2021
Bachelor of Science - Sports Management and Heath Science
University of Tampa
Tampa, FL05.1997
Skills
- Proficient in English writing/speaking
- Clerical Skills
- Proficient in Written and Oral Presentations
- Zoom
- Microsoft Office
- Microsoft Teams
- VISTA
- HMIS
- DHS Octobase
- Leadership & Communication
- Https://wwwlinkedincom/in/laquanda-carmichael-011b2b125/
Additional Information
- Honors & Awards _____________________________________________________________________________ , Community Connections Team Highest Productivity Score Card Department of Veteran Affairs Multiple Blue Ribbon Awards for Excellent Customer Service University of Maryland Global Campus Master's Program Healthcare Administration Honors: Cum Laude 06/15/2020 Healthcare Administration Honors: Cum Laude 06/15/2019
Timeline
Resident Engagement Manager
Jaydot LLC
08.2021 - 08.2022
PSHP Case Manager
Community Connections
05.2019 - 08.2021
Social Work Associate
Department of Veterans Affairs
09.2014 - 09.2018
Medical Support Assistant
Department of Veterans Affairs
11.2013 - 09.2014
Logistics Material Handler Lead
Department of Veterans Affairs
05.2013 - 11.2013
Master of Science - Healthcare Administration
University of Maryland Global
Bachelor of Science - Sports Management and Heath Science
University of Tampa
Similar Profiles
Ondjo OkundjiOndjo Okundji
Permanent Supportive Housing Case Manger at Jaydot LLCPermanent Supportive Housing Case Manger at Jaydot LLC
Sabrena LangstonSabrena Langston
Self Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLCSelf Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLC
Ravishekhar GeerRavishekhar Geer
Managing Director/Owner at Hope Medical Center LLC and Hope Pharmacy LLCManaging Director/Owner at Hope Medical Center LLC and Hope Pharmacy LLC