LaQuanda Cohen
Houston,TX
Summary
Dedicated to providing great customer satisfaction internally and externally and help resolve any issues with little to no assistance. Pays attention to detail to ensure jobs are done accurately. Proven experience in customer service, call center, billing and payments, customer satisfaction, scheduling, and data entry. Always willing to learn and adapt quickly to make the job and work atmosphere better.
Overview
16
16
years of professional experience
Work History
Customer Service Data Entry
UnitedHealthcare
11.2022 - 01.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with team members to improve overall customer service experience.
- Increased repeat business by providing exceptional service to clients during transactions.
- Demonstrated professionalism and strong communication skills while interacting with customers via phone, email, or chat platforms daily basis.
- Organized physical filing systems for efficient document retrieval and storage of sensitive client information.
Customer Service
Iqor
05.2021 - 01.2023
- Answer high volume inbound calls
- Schedule payment plans and payment arrangements
- Keep records of customer interactions, transactions, and comments
- Managed all complaints in a timely manner
Customer Service
Teleperformance
12.2017 - 05.2021
- Assist clients with health-care questions and inquiries
- Researched billing and payment issues for accurate resolution
- Offered clients different Medicare plan options
- Updated all account records and information in system
Customer Service
ATI Learning Center
05.2009 - 08.2017
- Welcomed visitors in person or on the telephone
- Maintained security and issued visitor badges
- Managed a log telecommunication system and tracked all data entry
- Collaborated in teams in different areas to complete tasks
Education
Bachelor of Business Administration - Marketing
Texas Southern University
Houston, TX01.2011
Skills
- Customer Service
- Call Center
- Billing and Payment Transactions
- Microsoft Office
- Multitasking
- Verbal and Written Communication Skills
- Quick problem-solving Skills
- Management skills
Timeline
Customer Service Data Entry
UnitedHealthcare
11.2022 - 01.2025
Customer Service
Iqor
05.2021 - 01.2023
Customer Service
Teleperformance
12.2017 - 05.2021
Customer Service
ATI Learning Center
05.2009 - 08.2017
Bachelor of Business Administration - Marketing
Texas Southern University
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