Laquanda Gadson
Human Resource Manager
Ocala,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
Work History
Homecare Manager
Senior Home Companions Of Florida
Oxford, FL
03.2020 - Current
- Implemented a new recruitment strategy that increased the number of qualified candidates by 50% and reduced the time-to-hire by 30%.
- Developed and maintained relationships with local universities, nursing schools, and job fairs to ensure a steady pipeline of talent for open positions.
- Streamlined the onboarding process, resulting in a 20% increase in employee retention over the first year of employment.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Interview and process all proper paperwork needed for level 2 background according to ACHA.
Human Resource Manager
Sequel Youth Services
Ocala, FL
07.2021 - 03.2023
- Controlled spending within budget for all areas of responsibly as well as cut overtime down by 65% within my first 2 months of employment.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Handled all budgets and travel expenses for director and employee and supplies as well as all functions and meetings.
Scheduling Coordinator
The Village At Gainesville
Gainesville, FL
12.2018 - 12.2020
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Managed scheduling for more than 2650 hours, 70+ patients by coordinating with caregivers, healthcare providers, and patients to ensure that all care was delivered on time and according to plan weekly.
- Developed and maintained scheduling software that improved efficiency and reduced scheduling errors by 25%.
- Improved communication with patients and their families, resulting in a 15% increase in patient satisfaction scores
- Communicate with Care Managers and comply with schedule for monthly client visits, client plan of care updates, and associates supervisory visits.
- Created new associate accounts using Home Care software ERSP and updates associates availability.
- Rotated on call for after hours for call-offs and scheduling concerns, and ultimately is responsible for afterhours coverage when short staffed.
- Attended staff meetings held by CSU nursing, Mental Health Techs, Recovery Center, Transitions, MIST, Bridge-house and similar programs in which the Staffing department is used.
- Monitored and tracks overtime and agency use in online Scheduling Software and ensures profile updates are completed in a timely manner.
Administrator
Innovative Personal Supports
Ocala , Florida
02.2013 - 09.2019
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Developed policies and procedures for effective pharmacy management.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Successfully negotiated client contract renewals to create increased revenue.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Made sure that all caregiver was in compliance with ACHA, APD, and DCF such as Level 2 background screening, local background screening, and affidavit of good moral character were completed.
- Monitors and maintains residential budget for the group home and assists the individual finances, as needed, for individuals served.
- Monitors and insures accurate "in house" documentation. Responsible for all insurance claims, billings and reimbursements with Medicaid and Medicare.
- Participates in Circle(s) of Support for personal futures planning. Builds a support network between the individuals and community members.
- Documents a person's progress for support people including family, staff, employment specialist, case manager and other professionals as necessary.
Education
Bachelor of Science - Business And Organizational Managment
College of Central Florida
Ocala, FL 05.2017 - 05.2018
Associate of Arts -
College of Central Florida
Ocala, FL 02.2015 - 05.2016
Skills
Policies and Procedures
Verbal and written communication
Budgeting
Operations management
Leadership
Microsoft Office proficiency
Employee Relations
Multitasking
Certification
Business Specialist
Timeline
Health Care Management
05-2023
Human Resource Manager
Sequel Youth Services
07.2021 - 03.2023
Homecare Manager
Senior Home Companions Of Florida
03.2020 - Current
Scheduling Coordinator
The Village At Gainesville
12.2018 - 12.2020
Business Operations
12-2017
Human Resource Administrator
12-2017
Bachelor of Science - Business And Organizational Managment
College of Central Florida
05.2017 - 05.2018
Business Specialist
05-2016
Office Specialist
05-2016
Office Support
05-2016
Associate of Arts -
College of Central Florida
02.2015 - 05.2016
Administrator
Innovative Personal Supports
02.2013 - 09.2019