Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laquanda Gary

Lauderdale Lakes,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Conscientious Customer Service with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Personable Customer service offering 35 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Diligent Customer serviceskilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Motivated Supervisionexperienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Proactive Customer service with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Motivated Customer service 35 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Competent Customer service driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Service-focused Customer service bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Motivated Customer Service Representative with over 35 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Mic6 systems. Effective at operating within Policy regulations and personal department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Friendly Supervisor with 35 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Excel with training in Computer Applications services.

Overview

16
16
years of professional experience

Work History

Airline Customer Service Representative

Airway Cleaners
Ft Lauderdale , Florida
08.2021 - Current

Zone Manager

Paradies Lagardere
Ft Lauderdale , FL
05.2005 - 08.2020
  • Analyzed and improved performance across zone using sales metrics and performance reports.
  • Developed reports of zone performance and presented data to upper management.
  • Considered and approved policies to support company initiatives and overall performance.
  • Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for Type company.

Education

High School Diploma -

West Park High
07.2021

Skills

  • Microsoft Internet Explorer
  • Microsoft Access
  • Call Transfers
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty

Timeline

Airline Customer Service Representative

Airway Cleaners
08.2021 - Current

Zone Manager

Paradies Lagardere
05.2005 - 08.2020

High School Diploma -

West Park High
Laquanda Gary