Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Laquanda Hobson

Terry

Summary

Dynamic Licensed Health and Life Insurance Agent with a proven track record to go above and beyond, excelling in policy analysis and enrollment processing. Adept at enhancing client satisfaction through personalized solutions and compliance adherence. Recognized for consistently exceeding sales targets while fostering collaborative teamwork and managing multiple tasks effectively.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

Medicare Health Advisors
12.2024 - Current
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
  • Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
  • Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
  • Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.

Benefits Enrollment Specialist

Ehealth Insurance
03.2024 - 12.2024
  • Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
  • Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
  • Ensured compliance with federal guidelines when assisting clients in selecting appropriate Medicare plans.
  • Streamlined the application process for clients, ensuring accurate and timely submission of required documentation.
  • Contributed to a positive work environment through proactive collaboration and open communication with colleagues and management staff alike.
  • Consistently met or exceeded sales targets by effectively communicating the benefits of various Medicare insurance plans.

Medicare Insurance Agent

Results Companies
08.2023 - 03.2024
  • Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
  • Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
  • Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
  • Consistently met or exceeded sales targets by effectively communicating the benefits of various Medicare insurance plans.
  • Provided exceptional customer service by promptly addressing questions or concerns during the entire enrollment process.
  • Built lasting relationships with clients through attentive listening and personalized service, resulting in a high rate of return business.

Technical Call Center Specialist

Continuum Global Solutions
05.2022 - 08.2023
  • Developed strong relationships with customers, resulting in increased loyalty and repeat business.
  • Streamlined internal processes by creating and updating detailed documentation on troubleshooting procedures and resolutions.
  • Skillfully navigated multiple software tools and systems to efficiently assist customers with their inquiries.
  • Maintained up-to-date knowledge of industry developments, product updates, and emerging technologies to provide informed support.
  • Resolved complex technical issues for customers through in-depth troubleshooting and diagnostic procedures.
  • Managed high call volume while maintaining quality of support provided to each customer interaction.

Call Center Sales Representative

Continuum Global Solutions
09.2021 - 05.2022
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.

Key Holder Supervisor

The Home Depot Inc
11.2012 - 09.2021
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Trained and mentored new employees.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Processed cash, credit, debit, and check payments.
  • Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Opened inventory boxes and restocked shelves.
  • Monitored sales trends closely to identify opportunities for growth or areas requiring improvement in product offerings or merchandising strategies.
  • Accepted and processed customer returns.
  • Assisted with hiring decisions by conducting interviews and providing input on candidate selection for the Key Holder role.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Education

High School Diploma -

Provine High School
Jackson, MS
05-2001

Skills

  • Policy analysis
  • Medicare Knowledge
  • Enrollment processing
  • Results Driven
  • Objection handling
  • Compliance
  • Collaborative Teamwork
  • Skilled in Managing Multiple Tasks
  • Attention to detail
  • Logical Reasoning Ability

Certification

  • Life and Health Insurance License - MS Department of Insurance.
  • Accident and Health License – MS Department of Insurance.
  • Medicare Certification – Various Providers.

Interests

  • Mindfulness Practices
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Passionate about balancing physical health with mental and emotional wellness
  • Dance

Timeline

Licensed Health Insurance Agent

Medicare Health Advisors
12.2024 - Current

Benefits Enrollment Specialist

Ehealth Insurance
03.2024 - 12.2024

Medicare Insurance Agent

Results Companies
08.2023 - 03.2024

Technical Call Center Specialist

Continuum Global Solutions
05.2022 - 08.2023

Call Center Sales Representative

Continuum Global Solutions
09.2021 - 05.2022

Key Holder Supervisor

The Home Depot Inc
11.2012 - 09.2021

High School Diploma -

Provine High School

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