Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaQuanda Maynor

Hamden,CT

Summary

Energetically drove client success at Hart United LLC, leveraging compassionate care and expert patient assessments to enhance well-being. Excelled in behavioral management, ensuring safety and fostering independence, while building trusting relationships. Demonstrated proficiency in conflict resolution at Verizon, significantly improving customer satisfaction.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Direct Care Worker

Hart United LLC
North Haven, CT
01.2024 - Current
  • Provided personal care to clients, such as bathing, grooming and toileting.
  • Assisted clients with daily activities, including meal preparation and medication administration.
  • Coordinated transportation for medical appointments and other errands.
  • Monitored client progress and reported changes in behavior or physical condition to supervisor.
  • Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
  • Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
  • Encouraged socialization through recreational activities such as group outings and community events.
  • Maintained accurate records of all services provided to clients.
  • Participated in team meetings to discuss best practices for providing quality care.
  • Provided emotional support to clients experiencing difficult life transitions or crises.
  • Established trusting relationships with clients by being a reliable source of support.
  • Responded promptly to emergency situations using sound judgment techniques.
  • Actively promoted positive behaviors among clients through reinforcement techniques.
  • Assisted with client personal care needs to foster independence and well-being.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Cultivated relationships with residents to support happiness and emotional well-being.

Consultant

Verizon
Morristown, NJ
04.1999 - Current
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Processed orders accurately and efficiently according to established procedures.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Education

Bachelor of Science - Clinical Mental Health

Nathan Weiss Graduate School At Kean University
Union, NJ
05-2022

Bachelor of Science - Psychology

Kean University
Union, NJ
08-2013

Skills

  • Community activities
  • Client documentation
  • Compassionate client care
  • Client safety and first aid
  • Behavior redirection
  • Quality program protocols
  • Behavioral management
  • Direct patient care
  • Patient assessments
  • Charting and documentation

Certification

  • CPR Certified
  • Medical Administration Certified

Timeline

Direct Care Worker

Hart United LLC
01.2024 - Current

Consultant

Verizon
04.1999 - Current

Bachelor of Science - Clinical Mental Health

Nathan Weiss Graduate School At Kean University

Bachelor of Science - Psychology

Kean University

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LaQuanda Maynor