LaQuanda O'Neal MBA
Hollywood,United States
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.
Overview
17
17
years of professional experience
Work History
Quality Assurance Analyst
Wells Fargo
01.2019 - 04.2024
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Wrote and maintained detailed internal documentation on developed systems.
- Mentored and coached team members on QA topics and strategies.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Organized and maintained work environment to allow for maximum productivity.
Fraud Specialist
Wells Fargo
08.2014 - 01.2019
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Provided exceptional support to internal stakeholders during fraud investigations, ensuring all relevant information was readily available for swift and accurate decision making.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Strengthened communication channels between departments, ensuring a coordinated approach towards combating fraud within the organization.
Service Manager I and II
Wells Fargo
10.2009 - 08.2014
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
Financial Specialist
Wachovia/ Wells Fargo
06.2007 - 10.2009
- Built strong relationships with clients, resulting in increased loyalty and retention rates.
- Enhanced branch reputation through active participation in community events and outreach programs.
- Led training sessions for new hires, ensuring a thorough understanding of bank procedures and excellent customer service skills.
- Exceeded sales goals with proactive cross-selling of bank products and services to meet client needs.
- Collaborated with team members to achieve branch targets while maintaining high levels of customer service.
Education
Master of Business Administration -
Nova Southeastern University
Davie, FL09.2014
Bachelor of Science in Accounting -
Florida A&M University
Tallahassee, FL04.2007
Skills
- Risk management and mitigation
- Audit reporting and data analytics
- Organizational and analytical skills
- Strong analytical, research, and financial modeling skills
- Excellent written and verbal communication
- Microsoft Office proficiency
- Deadline-oriented
- Accuracy and Attention to Detail
- Adaptability
Timeline
Quality Assurance Analyst
Wells Fargo
01.2019 - 04.2024
Fraud Specialist
Wells Fargo
08.2014 - 01.2019
Service Manager I and II
Wells Fargo
10.2009 - 08.2014
Financial Specialist
Wachovia/ Wells Fargo
06.2007 - 10.2009
Master of Business Administration -
Nova Southeastern University
Bachelor of Science in Accounting -
Florida A&M University