LAQUANDA REHKAMP
Jacksonville,FL
Summary
Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 10 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Overview
12
12
years of professional experience
Work History
Operations Assistant
Suddath Global Logistics
Jacksonville, FL
10.2022 - Current
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Worked closely with other departments on special projects.
- Assisted management in making important decisions by collecting, organizing and modeling data.
- Process pertinent information for special services to ensure each shipment is properly serviced
Sr. Customer Service Representative
City Facilities Management
Jacksonville, FL
09.2019 - 09.2023
- Trained, mentored and motivated employees to maximize team productivity.
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Provided effective quality control oversight and eliminated downtime to maximize revenue.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Met and exceeded performance goals to support long-term company growth and market dominance.
Operations Supervisor
Bridges Work Release Center
Jacksonville , FL
02.2019 - 09.2019
- Trained, mentored and motivated employees to maximize team productivity
- Supervised the day-to-day operations of a operations team up to 8, directing activities such as, conducting work release security checks, intake of work release inmates, monitor 3M activity, perform job checks and additional responsibilities
- Oversaw day to day operations such as facility updates, vehicle maintenance, community relationships
- Motivated employees to share ideas and feedback
- Managed scheduling for 8 employees to ensure optimal productivity
Police Service Technician
Jacksonville Sheriffs Office
Jacksonville , FL
02.2018 - 02.2019
- Assists Police Officers in administrative processing of paperwork and filing for courts
- Answer incoming calls from external and internal from case by case bases
- Processing newly arrested reports from jail by verifying any outstanding warrants on arrested
- Provide dispatch radio assistance from officers verifying outstanding warrants, out of county and state national warrants
- Work on multiple computer systems and documents by providing completed reports to various law enforcement agencies
Program Coordinator/Corrections Officer
Florida Department Of Corrections
Sanderson, FL
01.2012 - 01.2018
- Collaborate with Director of Canine Development to supervise prison dog groups, recruit inmates as dog trainers, review dog adoption program, and conduct quality assurance
- Delegated responsibilities in the care of animals such as housekeeping requirements such as laundry, sweeping and disinfection during slow periods
- Successfully recruited 58 inmates that completed the dog adoption program with 42 dogs adopted; 98% inmates did not return to prison
- Voluntarily serve as Staff Canteen Inventory Clerk on Employee Benefit Trust Committee, monitoring supplies of food items and reconciling cash register receipts and money
- Created and made available worksheets, learning aids, and self-development tools to help inmates prepare for employment and other issues related to successful return to society
Education
Master of Arts - Marketing
University of Phoenix
Jacksonville, Florida2014
Skills
- Microsoft office proficiency
- Organized and detail-oriented
- Compassionate and active listener
- Exceptional communication
- Public Speaking
- Adaptive team player
- Customer relations
- Over 3 years call center experience
- Call control
- Customer support
- Business development understanding
- Conflict mediation
- Schedule mastery
- Report creation
- Report generation
- Employee coaching
Affiliations
- Promoted to Program Coordinator after 6 years of employment With the department of corrections
- Recieved Correctional Officer of the month June 2016.
- Promoted to Sr. customer service representative with City facility management 2021.
- Promoted to FOCUS Team Member with City Facility management 2020.
Volunteer Work
( No more Homeless Pets) Pet Advocate 2023 - Current
(FL Guardian Ad Litem) Court Appointed Special Advocate 2011 -2014
- Complete an intensive independent review of each case. Speak with the child and all relevant adults (parents, family members, school officials doctors, and others involved in the child’s life who might have facts about the case
- Observe the child in their environment and interactions with those who are a part of the
child’s life and potentially their future and monitor the court’s orders for compliance by all parties, by ensuring the families are following the court recommendations
Timeline
Operations Assistant
Suddath Global Logistics
10.2022 - Current
Sr. Customer Service Representative
City Facilities Management
09.2019 - 09.2023
Operations Supervisor
Bridges Work Release Center
02.2019 - 09.2019
Police Service Technician
Jacksonville Sheriffs Office
02.2018 - 02.2019
Program Coordinator/Corrections Officer
Florida Department Of Corrections
01.2012 - 01.2018
Master of Arts - Marketing
University of Phoenix
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