Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laquandal Williams

Winston-Salem,NC

Summary

Diligent front desk receptionist with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Winston Psychiatric Associates
02.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced patient satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Completed all tasks in compliance with company policies and procedures including HIPAA.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Double check insurance authorizations to ensure patients are insured.
  • Collect copay for visits and any other fees
  • Complete daily reconciliations, close for the day, and count down cash drawer.
  • Provided information and assistance to visitors and patients, addressing inquiries and resolving issues promptly.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.

Customer Care Manager

Carolina Basement Systems
04.2022 - 01.2023
  • Implemented effective quality control measures to minimize errors and ensure high standards of service.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Created customer support strategies to increase customer retention.
  • Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
  • Established positive relationships with clients, leading to increased customer loyalty and retention.
  • Established performance and service goals and held associates accountable for individual performance.
  • Mentored new hires, fostering growth and professional development within the team.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Oversaw daily operations of the customer care team, allocating resources efficiently to meet business goals.
  • Established team priorities, maintained schedules and monitored performance.

Receptionist

Design+ by Cassandra Michelle
10.2021 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Sales Associate

Sheetz
10.2017 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Complete customer transactions accurately and efficiently and ensure compliance with applicable age restricted product regulations such as tobacco and alcohol.
  • Prepare quality food and beverage items in a fast and friendly manner to meet customer expectations while following proper safety procedures.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Team supervisor 03/2019 to 11/2019
  • As a team supervisor I trained and coached employees as appropriate. I delegated task and follow up as necessary. Checked vendors in and accurately completed paperwork.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Pricing Specialist

Kmart, Sears Holding
09.2016 - 10.2017
  • Reviewed historical sales data to identify trends and inform future pricing decisions, ensuring alignment with overall business strategy.
  • Collaborated with sales and marketing teams to establish competitive pricing strategies, resulting in increased market share.
  • Developed customized pricing solutions to meet unique client needs, fostering long-term business relationships.
  • Achieved increased customer satisfaction by implementing strategic pricing solutions for complex projects.
  • Conducted primary research to better understand customer needs and behaviors.
  • Ensured that the monthly and weekly ad was available for customers with sales and mark down prices.

Education

High School Diploma -

Sumter High School
Sumter, SC
05-2003

Skills

  • Customer service
  • Team collaboration
  • Verbal/written communication
  • Attention to detail
  • Customer relations
  • Training and mentoring
  • Microsoft Excel expertise
  • Time management
  • Customer/Client relations
  • Delegation and supervision
  • Multi-line telephone operation
  • Administrative skills
  • Appointment scheduling

Timeline

Front Desk Receptionist

Winston Psychiatric Associates
02.2023 - Current

Customer Care Manager

Carolina Basement Systems
04.2022 - 01.2023

Receptionist

Design+ by Cassandra Michelle
10.2021 - 04.2022

Sales Associate

Sheetz
10.2017 - 08.2021

Pricing Specialist

Kmart, Sears Holding
09.2016 - 10.2017

High School Diploma -

Sumter High School

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Laquandal Williams