Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAQUANDRA BILLUPS

Hiram,GA

Summary

Highly motivated, results-driven professional with a strong work ethic and ability to work effectively within a team environment. Customer-focused, visionary leader with excellent communication and interpersonal skills to deliver outstanding customer service to external and internal customers.

Overview

6
6
years of professional experience

Work History

ADMINISTRATOR

Supurmover 3000 LLC
02.2019 - Current
    • Answering phone calls and emails from customers to address questions, complaints, and needs.
    • Utilizing computer software to complete various administrative tasks.
    • Responding promptly to all customer inquiries via phone or email within established guidelines.
    • Maintaining confidential records in accordance with company policy and procedures.
    • Creating and maintaining filing systems, both electronic and hard copy.
    • Assisting with company budget preparation and tracking expenses.
    • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
    • Maintained personnel records and updated internal databases to support document management.
    • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
    • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
    • Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
    • Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
    • Implemented new email management strategy, reducing clutter and improving communication efficiency.
    • Managed scheduling for executive staff to ensure optimal time management and productivity.
    • Created and managed project plans, timelines and budgets.

Customer Care Advocate

Alorica
03.2023 - 01.2024
    • Communicated via inbound and outbound telephone calls with customers in a professional and courteous manner.
    • Provided prompt resolution to customer inquiries by providing appropriate and accurate information, while using high quality customer service standards.
    • Multitasking by effectively utilizing multiple software programs simultaneously.
    • Adhered to company policies and procedures while providing superior service.
    • When appropriate upsell and cross-sell products and services to customers.
    • Collaborated in team meetings and made recommendations for improvement to customer service standards.
    • Communicated feedback and progress from supervisor to build and improve skills set.
    • Reviewed and updated information in company database to maintain accurate customer information.
    • Recorded details of customer service calls in computer system following correct protocols.
    • Facilitated scheduling, customer orders and detailed transaction information.
    • Provided exceptional customer service to clients in fast-paced call center environment.
    • Stated disclosure awareness to customers when appropriate.

Education

BACHELOR OF SCIENCE - Business Administration

Grand Canyon University
07-2026

Skills

  • Detailed Oriented
  • Conflict Resolution
  • Critical Thinking
  • Problem Solving
  • Time Management
  • Organized
  • Active Listener
  • Compassionate and Empathetic
  • Pressure Management
  • Computer Literate
  • Data Confidentiality
  • Effective Communicator
  • Recordkeeping and File Management
  • Call Handling

Timeline

Customer Care Advocate

Alorica
03.2023 - 01.2024

ADMINISTRATOR

Supurmover 3000 LLC
02.2019 - Current

BACHELOR OF SCIENCE - Business Administration

Grand Canyon University

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LAQUANDRA BILLUPS