To secure a position with a well established organization with a stable environment that will lead to a lasting business relationship. I'm seeking to maintain a full-time position that offers professional challenges with utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Laquandra Burley
Greenville,NC
Summary
Overview
13
years of professional experience
1
Certification
Work History
Pitt County Schools
Elementary School Teacher
06.2023 - Current
Job overview
- Collaborated with over 45 teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported over 22 students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Led professional development workshops focused on innovative teaching techniques, enhancing instructional effectiveness across the school community.
- Proficient in utilizing person-centered planning methods and strategies to address the specific needs of individuals, ensuring personalized and effective support.
- Experienced in providing education and support to my colleagues, fostering their understanding and engagement in the planning process.
- Skilled in ensuring assessments and plans are regularly updated to reflect the current needs and goals of individuals.
- Capable of facilitating comprehensive assessments to gather detailed information and create tailored support plans.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
U.S. Cellular
Retail Sales Associate/Customer Service
05.2014 - 03.2022
Job overview
- Responsible for taking money in form of cash, check, or credit card from over 50 patrons daily in exchange for services
- Scans items, provides change, balances drawer, and processes card transactions.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
Convergys
Customer Service Representative
05.2013 - 06.2014
Job overview
- Answering inbound calls, make sales, troubleshoot services and products, work multiple systems
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled over 15 escalated calls efficiently per week, finding satisfactory resolutions for both customers and company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Jiffy Lube
Customer Service Representative
01.2012 - 05.2013
Job overview
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Contributed to increased sales revenue by identifying additional repair needs during inspections and effectively communicating them to customers.
- Participated in ongoing training and certification programs weekly to maintain a current understanding of automotive industry standards and technologies.
- Fostered positive relationships with clients by providing clear explanations about necessary repairs, costs involved, and timelines for completion.
- Streamlined the process for documenting services performed on each vehicle, reducing errors in reporting while enhancing record-keeping accuracy.
- Led a cross-functional team that improved overall courtesy technician performance through knowledge sharing sessions on best practices.
- Organized, maintained and updated information in 2-3 computer databases at a time.
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Bachelor of Science in Elementary Education
05.2023
University Overview
- Dean's List 2nd Semester 2022
Pitt Community CollegeGreenville, NC
Associate of Arts from Arts and Associates in General Education
01.2013
University Overview
D H Conley High SchoolWinterville, NC
High school or equivalent
01.2008
University Overview
Skills
- Microsoft Excel (5 years)
- Customer Service (10 years)
- CSR (10 years)
- MS Office (10 years)
- Inventory (10 years)
- Marketing (5 years)
- Microsoft Office (10years)
- Microsoft Word (10 years)
- Retail (10 years)
- Sales (5 years)
- Excel (5 years)
- Collaborative Teamwork
- Classroom Management
- Technology Integration
- POS System Operation
Certification
- Professional Educator License
- Teaching Certification
Accomplishments
Accomplishments
- Oversaw 22 students per class.
- Commended for exceptional teaching and support to students.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchQuote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Timeline
Elementary School Teacher
Pitt County Schools
06.2023 - Current
Retail Sales Associate/Customer Service
U.S. Cellular
05.2014 - 03.2022
Customer Service Representative
Convergys
05.2013 - 06.2014
Customer Service Representative
Jiffy Lube
01.2012 - 05.2013
Grand Canyon University
Bachelor of Science from Bachelor of Science in Elementary Education
Pitt Community College
Associate of Arts from Arts and Associates in General Education
D H Conley High School
High school or equivalent