LaQuandra Standford
McDonough,GA
Summary
Dependable worker with a strong background in customer service, data entry, and records management. Highly organized and self-motivated, with exceptional communication and interpersonal skills. Proven track record of effectively prioritizing tasks and consistently meeting deadlines.
Overview
10
10
years of professional experience
Work History
Information Center Representative
DCU
09.2021 - 11.2023
- Provided superior customer service in responding to inquiries and resolving technical issues
- Maintained detailed records of customer interactions and transactions with accurate documentation
- Demonstrated proficiency in Microsoft Office Suite applications
- Assisted customers with product selection by providing helpful advice based on their needs
- Processed customer payments accurately and efficiently using POS system
- Adhered to established standards for quality assurance purposes
- Ensured compliance with company policies when handling customer requests
- Responded promptly to all incoming calls in a professional manner
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email
Front Desk Guest Service Agent
Hampton Inn & Suites
12.2019 - 08.2020
- Updated computer systems with current guest information including contact details
- Managed multiple tasks simultaneously while providing excellent service to all customers
- Communicated effectively both verbally and in writing with guests, coworkers and supervisors
- Ordered office supplies when needed to maintain adequate inventory levels
- Prepared detailed reports summarizing data from previous day's operations
- Processed room keys, credit cards and other forms of payment accurately
- Handled cashier duties including taking payments and making change
SME
Wipro
12.2015 - 11.2019
- Oversaw day-to-day operations of the business including budgeting, scheduling, inventory control
- Provided training sessions on various software applications used by the organization's staff members
- Generated detailed reports on sales performance metrics and presented findings to senior management team
- Performed market research analysis to identify new opportunities for growth and expansion in the SME sector
- Organized webinars, events, workshops, conferences as part of lead generation activities
Teacher
Kindercare
11.2013 - 12.2015
- Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety
- Provided feedback to parents regarding student's academic growth and behavioral development
- Organized and used variety of teaching techniques, maximizing individual and group learning
- Identified student needs and collaborated with staff members to assess and solve challenges
- Presented lesson content with varied strategies to keep students interested and drive home key points
- Attended and participated in professional development activities and conferences to enhance skill and job knowledge
Education
High School Diploma -
Mundy's Mill High School
06.2007
Skills
- Customer Service
- Microsoft Office
- Office Management
- Training
- Written/Verbal Correspondence
- Daily balancing
- Scheduling
- Marketing/Sales
- Team Building
- Internet Savvy
- Salesforce
- Customer Support
- Hotel experience
- Windows
- Banking
- Credible
Timeline
Information Center Representative
DCU
09.2021 - 11.2023
Front Desk Guest Service Agent
Hampton Inn & Suites
12.2019 - 08.2020
SME
Wipro
12.2015 - 11.2019
Teacher
Kindercare
11.2013 - 12.2015
High School Diploma -
Mundy's Mill High School
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