LAQUANDRA STINSON
Charlotte,NC
Summary
To obtain opportunities utilizing skills and learn new ones. And seeking a position focusing on sales/retail and customer service. Customer service professional with proven ability to handle high volumes of calls efficiently. Known for maintaining high standards and achieving positive outcomes through effective communication and problem-solving. Valued for teamwork, reliability, and adaptability in dynamic environments.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
9
9
years of professional experience
Work History
Warehouse Worker
Printful
Charlotte, NC
07.2022 - 11.2022
- Operated warehouse machinery to efficiently move and organize inventory.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to ensure timely order fulfillment and shipping.
- Implemented safety protocols to reduce workplace accidents and improve compliance.
Cashier
Circle K
Charlotte, NC
11.2021 - 07.2022
- Processed customer transactions accurately and efficiently, enhancing overall checkout experience.
- Delivered excellent customer service, promptly addressing inquiries and resolving issues to ensure customer satisfaction.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Maintained cleanliness of cash register area to ensure a tidy workspace.
Cashier
Family Dollar
Charlotte, NC
03.2021 - 08.2021
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Managed cash drawer, performing regular reconciliations to ensure accuracy.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Trained new staff on operational procedures and customer service standards.
Call Representative
iQor
Charlotte, NC
01.2018 - 02.2019
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring high satisfaction rates and timely follow-ups.
- Documented call details accurately in CRM systems for tracking and reporting purposes.
- Managed business accounts and facilitated sales for devices, enhancing client engagement.
Cashier/Customer Service
Zaxby's
Charlotte, NC
09.2016 - 06.2017
- Meet and greet lots of new customers on a daily basis with face-to-face contact. Handled transactions with cash, check, or credit card from patrons in exchange for food or services. Scans items, provides change, balances drawer, and processes card transactions. And provided excellent customer service skills to maintain happy customers.
- Guided customers in menu selections to improve their service experience and satisfaction.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with menu selections, enhancing service experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers upon entry to create a friendly atmosphere. entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Cashier/Customer Service
Circle K
Charlotte, NC
10.2015 - 08.2016
- Processed cash, check, and credit card transactions for patrons, ensuring accurate payments for food and services. Scanned items, provided change, balanced drawer, and processed card transactions.
- Executed high-volume customer transactions with precision, contributing to streamlined operations.
- Oversaw cash register operations, maintaining accuracy in cash and credit transactions to support financial integrity.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
Cashier
Bojangles
Charlotte, NC
02.2014 - 09.2014
- The job profile includes Provided support to customers in product questions regarding the product; clarifying customers' doubts related on the product, Managed cash transactions efficiently, and most importantly Maintained a positive attitude throughout shifts throughout the day. And also have to perform duties in an efficient manner and have the ability to respond quickly to customer needs. Making sure customers are Ensured customer satisfaction with food quality at any cost.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained accurate cash drawer through diligent counting and reconciliation.
- Addressed customer inquiries and resolved issues promptly, delivering exceptional service.
Education
Some college - Certified Nursing Assistant
Kaplan College
Charlotte, NCHigh School Diploma -
West Mecklenburg High School
Charlotte06-2015
No Degree - Registered Nurse
Kittrell Job Corps Center
KittrellSkills
- Customer Service (3 years)
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Inventory management
- Order picking
- Attention to detail
- Sorting and labeling
- Material handling
- Order picking and processing
ADDITIONAL INFORMATION
I’m a dedicated worker and a quick learner, so I adapt and move fast. There’s a gap in my work history from December 2022 to January 2024, as I was my son’s caregiver while he battled cancer. Now that he’s healthy, I’m ready and excited to return to the workforce.
Timeline
Warehouse Worker
Printful
07.2022 - 11.2022
Cashier
Circle K
11.2021 - 07.2022
Cashier
Family Dollar
03.2021 - 08.2021
Call Representative
iQor
01.2018 - 02.2019
Cashier/Customer Service
Zaxby's
09.2016 - 06.2017
Cashier/Customer Service
Circle K
10.2015 - 08.2016
Cashier
Bojangles
02.2014 - 09.2014
Some college - Certified Nursing Assistant
Kaplan College
High School Diploma -
West Mecklenburg High School
No Degree - Registered Nurse
Kittrell Job Corps Center