Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LaQuandrea Gibson

Jacksonville,Florida

Summary

With over seven years of experience in the fast-paced and high-volume restaurant industry, I have a proven track record of effectively managing large volumes of calls and scheduling appointments for patients. Throughout my career, I consistently achieved sales growth and increased guest counts. My communication skills are strong, enabling me to provide clear direction, share information, and efficiently delegate, assign, and prioritize work. I demonstrate leadership and uphold business ethics when making decisions and problem-solving. Proficient in overseeing daily operations, including sales, labor and staffing, and targeted dollars, I am also competent in conducting end-of-day procedures such as counting petty cash, gift certificates, preparing bank deposits, and managing POS accounts. In the absence of a supervisor, I confidently assume the lead role. Additionally, I possess Epic experience in Cadence, Scheduling, Referrals, Appointments, Messaging, Patient Calls, Emails, etc., as well as proficiency in Trinity/Datalink systems.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

UF Health Jacksonville
05.2019 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Care Representative

Family Care Partners
07.2017 - 04.2019
  • Managed high call volume with exceptional professionalism and efficiency.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Navigated multiple computer systems and applications to find information.

Front desk

All Medical Staffing Temporary Agency
03.2017 - 07.2017
  • Company Overview: MCCI Medical Group
  • Answering incoming calls
  • Rescheduled clinics
  • Made copies
  • Check in & check out patients
  • MCCI Medical Group

Orthopedic Scheduler

UF Health
02.2016 - 02.2017
  • Oversee incoming, external referral and internal referral
  • Scheduling appointments for post op surgery appointments
  • Meet with physicians about patient's next step
  • Process non-par authorizations
  • Obtain prior authorizations from insurance companies

Education

Associate of Science - Respiratory Theraoy

FSCJ
Jacksonville, FL
05.2026

Medical Assistant Diploma -

Sanford Brown Medical Institute
Jacksonville, FL
01.2007

No Degree - General Education

Florida State College Jacksonville
Jacksonville, FL
01.2005

Diploma -

William M. Raines High School
Jacksonville, FL
01.2004

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

References

  • Charis Jackson 386-383-4599, UF Health Office Manager
  • Jasmine Coleman 904-755-6106, Teacher/ Loan Officer
  • Shaterica Moore 904-790-3310, Internal Revenue Specialist

Timeline

Customer Service Representative

UF Health Jacksonville
05.2019 - 08.2024

Customer Care Representative

Family Care Partners
07.2017 - 04.2019

Front desk

All Medical Staffing Temporary Agency
03.2017 - 07.2017

Orthopedic Scheduler

UF Health
02.2016 - 02.2017

Medical Assistant Diploma -

Sanford Brown Medical Institute

Diploma -

William M. Raines High School

Associate of Science - Respiratory Theraoy

FSCJ

No Degree - General Education

Florida State College Jacksonville
LaQuandrea Gibson