LaQuandria Mills
Byram,MS
Summary
Experienced with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Vehicle Repair Technician
Marelli
03.2021 - Current
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed detailed repair and maintenance procedures for consumer products.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Maintained inventory of repair supplies and ordered parts.
Community Living Assistant
SON VALLEY
06.2020 - 06.2021
- Developed and maintained relationships with community organizations and agencies.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Monitored and evaluated impact of social services on community.
- Developed and implemented strategies to enhance quality of social services.
- Assisted in conducting needs assessments to identify key areas of service needs.
Teller
SABINE STATE BANK
07.2019 - 07.2020
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Maintained accurate records of customer transactions in line with bank procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
Customer Experience Teller
AAFES ArmyExvchange
12.2018 - 07.2020
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Trained new hires on customer service policies and procedures.
- Handled various accounting transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
Some College (No Degree) -
Hinds Community College
Raymond, MSSome College (No Degree) -
Alcorn State University
Lorman, MSNursing
Holmes Community College
Goodman, MSHigh School Diploma -
Yazoo City High School
Yazoo City, MS05-2014
Skills
- Scheduling, canceling, re-scheduling patients appointments
- Patient-focused care
- Medical terminology proficiency
- Medical office administration
- Check-in coordination
- Maintaining confidentiality
- Coordination
- High-energy attitude
- Customer service and care
- Ability to use and or navigate between multiple office automation equipment and software's
- Ability to interact with individuals from varying backgrounds and other health care members in a helpful manner
References
- Whitley Stiff, RN Pediatric Critical Care Float
TEL- 662-571-6246 EMAIL wstiff@umc.edu
- Regina Davis
TEL- 662-998-5022
- Ron Nisha Richardson
TEL- 662-590-3028
Timeline
Vehicle Repair Technician
Marelli
03.2021 - Current
Community Living Assistant
SON VALLEY
06.2020 - 06.2021
Teller
SABINE STATE BANK
07.2019 - 07.2020
Customer Experience Teller
AAFES ArmyExvchange
12.2018 - 07.2020
Some College (No Degree) -
Hinds Community College
Some College (No Degree) -
Alcorn State University
Nursing
Holmes Community College
High School Diploma -
Yazoo City High School
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