LaQuanta Hill
Little Rock,AR
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Hardworking, and has experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Assistant
State Of Arkansas
11.2022 - Current
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Maintained up-to-date knowledge of program offerings by attending industry conferences and workshops regularly.
- Assisted with planning and coordinating day-to-day and special program activities. Help>help family service workers investigate child abuse and neglect in the home.
Sales Associate
Walmart
08.2022 - 10.2022
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Child Nutrition Worker
LRSD
08.2021 - 01.2022
- Assisted in setting up and breaking down kitchen stations.
- Created new recipes based on local, organic, and sustainable food sources.
- Played an integral role in maintaining a clean, organized, and safe kitchen environment at all times.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Provided guidance and assistance to new Child Nutrition Workers, fostering a supportive workplace atmosphere.
- Inspected meals served for conformance to prescribed diets, palatability and appearance.
- Generated menus for hundreds of children based on preferences, wellness goals and dietary needs.
- Collaborated with other staff to create a positive dining environment, promoting healthy eating habits for children.
- Assisted in monitoring students'' food allergies and dietary restrictions, ensuring safe meals for all.
Sales Associate
Walmart
11.2020 - 09.2021
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Academy Sports And Outdoors
11.2019 - 10.2020
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used in-store system to locate inventory and place special orders for customers.
Cashier Helper
Baptist Health Hospital
08.2018 - 11.2019
- Participated in ongoing training sessions to stay up-to-date on company policies and procedures.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Walmart
09.2017 - 05.2019
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Set up new sales displays each week with fresh merchandise.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Worked with floor team and managers to meet wide range of customer needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Server
Cracker Barrel Restaurant
03.2017 - 02.2018
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Server
Cheddar's Scratch Kitchen
05.2015 - 03.2017
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Sandwich Artist
SUBWAY®Restaurants
08.2014 - 03.2015
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Greeted guests, promoted specials, and took orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Observed customer purchases in line and differentiated between standard portions.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Office Assistant
Alabama Medicaid Agency
05.2013 - 12.2013
- Compiled and analyzed data to produce reports.
- Coordinated office events that promoted team cohesion and boosted overall morale among employees.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Created and maintained detailed records of all office activities.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Monitored security to help maintain equipment, data and information safety.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Office Assistant
AARP Services
01.2013 - 04.2013
- Compiled and analyzed data to produce reports.
- Coordinated office events that promoted team cohesion and boosted overall morale among employees.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
High School Diploma -
Leflore High School
Mobile, AL05.2011
Skills
- Financial Reporting
- Expense Reports
- Community Outreach
- Multi-line phone proficiency
- Support Services
- Group and individual instruction
- Multitasking and Organization
- Multi-Line Phone Systems
- Strong Problem Solver
- Operations Support
Certification
- Balanced Assessments: Foster Care, Child Protective Services, and Program Assessment, AR Department of Human Services - 2023
- Building Safety and Support, AR Department of Human Services - 2024
- Managing Placements and Transitions, AR Department of Human Services - 2024
Timeline
Program Assistant
State Of Arkansas
11.2022 - Current
Sales Associate
Walmart
08.2022 - 10.2022
Child Nutrition Worker
LRSD
08.2021 - 01.2022
Sales Associate
Walmart
11.2020 - 09.2021
Sales Associate
Academy Sports And Outdoors
11.2019 - 10.2020
Cashier Helper
Baptist Health Hospital
08.2018 - 11.2019
Cashier
Walmart
09.2017 - 05.2019
Server
Cracker Barrel Restaurant
03.2017 - 02.2018
Server
Cheddar's Scratch Kitchen
05.2015 - 03.2017
Sandwich Artist
SUBWAY®Restaurants
08.2014 - 03.2015
Office Assistant
Alabama Medicaid Agency
05.2013 - 12.2013
Office Assistant
AARP Services
01.2013 - 04.2013
High School Diploma -
Leflore High School