Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LaQuanta Pouncy

Arlington,TX

Summary

I'm a hard worker, dedicated and very loyal. I have 2-3 years of Customer Service Representative experience, office, phone data, entry level & technical support experience as well.

Overview

5
5
years of professional experience

Work History

Class A CDL Driver

Hobby Lobby
03.2024 - Current
  • Checked vehicles to ensure they were in proper working order before and after trips.
  • Verified cargo against shipping documents and loaded and unloaded freight using forklifts, pallet jacks, hand trucks, and other equipment.
  • Maintained accurate logs of driving activities to ensure compliance with federal regulations.
  • Provided customer service by responding to inquiries about services offered or directions to destination locations.

Customer Service Representative

Teleperformance
05.2022 - 10.2023
  • Promoting & selling company products & services
  • Inbound calls
  • Technical support
  • Uses a consultative approach to ensure customers receives the best value
  • Provided customer service to callers & catered to their needs
  • Created tickets & entered important data into the system

Customer Service Specialist

OMNI INTERACTION
03.2020 - 05.2022
  • Provided member services by acknowledging the members & identifying member needs
  • Assisting members with any online purchases, perks or discounts
  • Locating any merchandise & resolving member issues or concerns
  • Faxing
  • Inbound calls

Customer Service Representative

Kelly Connect Work From Home
12.2019 - 06.2020
  • Inbound/outbound calls
  • Phone data entry
  • Faxing
  • Answered any questions that any members as any concerns or issues about

Education

Diploma -

Booker T. Washington
Shreveport, LA
01.2018

Skills

  • Typing
  • Faxing
  • 360 word
  • Spreadsheet
  • Powerpoint
  • Technical support
  • Optimization
  • Effective communication abilities
  • Strong Work Ethic
  • Document Management

Languages

  • English

Timeline

Class A CDL Driver

Hobby Lobby
03.2024 - Current

Customer Service Representative

Teleperformance
05.2022 - 10.2023

Customer Service Specialist

OMNI INTERACTION
03.2020 - 05.2022

Customer Service Representative

Kelly Connect Work From Home
12.2019 - 06.2020

Diploma -

Booker T. Washington

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LaQuanta Pouncy