Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaQuanta Taplin

Waterford,MI

Summary

Experienced professional scheduler with expertise in coordinating projects, allocating resources, and managing timelines. Skilled in fostering team collaboration and driving project success amidst shifting priorities. Strong communication, problem-solving, and workflow optimization abilities. Recognized for reliability and consistently delivering results in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Senior Scheduler

Evolution
12.2023 - Current
  • Conducted thorough risk assessments to identify potential schedule disruptions and implement mitigation strategies accordingly.
  • Managed change requests effectively by assessing impacts on schedule baselines while maintaining open dialogue with relevant parties throughout the process.
  • Set schedules for 500 staff by planning and designating shifts and hours.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Developed customized scheduling templates to streamline procedures and enhance efficiency across projects.
  • Handle licenses, along with assigning schedules. Creating/opening tables, pits and new games.
  • Handles payroll for new hires as well as assigning patterns and schedules.

Client Coordinator

Ernest Packaging Solutions
12.2022 - 12.2023
  • Maintain current product and vendor knowledge
  • Liaison between end user clients and vendors
  • Gather prospective/current client information to anticipate product needs
  • Manage client information via SAP system
  • Monitor reports to manage orders from processing to delivery of shipments
  • Acting as client advocate focusing on improving buyer experience
  • Implement pricing that accounts for market changes while remaining competitive
  • Generate quotes and pricing lists as requested
  • Acknowledge client complaints and improve their experience
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.

Scheduling Specialist

Evolution
04.2022 - 12.2022
  • Manage Game Presenters and Shufflers absences to include scheduling updates, incident ticketing, and payroll adjustments
  • Organize Game Presenters and Shufflers shift schedules and replacements as necessary based on business needs
  • Allocate Game Presenters and Shufflers to different teams upon request
  • Cooperate with Team Managers, Evolution Academy, Service Managers and other departments
  • Maintain staffing related KPI's
  • Calculating and assembling Operations related statistics and reports
  • Administering and tracking operations related projects as assigned
  • Increased schedule adherence through consistent monitoring and real-time adjustments as needed.

Cash Application Specialist

GFL Environmental Services
03.2021 - 04.2022
  • Post daily lockbox and exception lookups
  • Process ACH payments
  • Post payments and adjustments accurately to appropriate accounts
  • Investigate and resolve payment application discrepancies
  • Maintain strong relations with other departments
  • Sort mail as needed
  • Perform other duties and responsibilities as required or requested by management

Customer Service Representative

MSGCU
08.2019 - 02.2021
  • Perform Shared Branching transactions
  • Accept requests for stop payments, wire transfers, perform file maintenance on accounts, order debit/credit cards and various other items
  • Provide members statements and check copies
  • Provide accurate accounting of transactions by balancing and preparing daily balance sheet
  • Also process auto, visa, RV and Home equity loans

Contact Center Representative

Flagstar Bank
12.2018 - 05.2019
  • Handle all Banking call types, such as account balance inquiries, debit card support and Online Banking upon completion of additional call type training
  • Use problem solving skills, paired with knowledge of Flag-star procedures, to identify and communicate appropriate, accurate solutions to customers
  • Escalate issues to management and/or second levels appropriately
  • Document case details in a thorough, accurate manner
  • Capture complaint and Voice of the Customer feedback
  • Document customer account maintenance requests for management and second level department review
  • Meet and exceed customer satisfaction expectations
  • Provide customers with information and education about basic products and services to generate additional revenue and/or increase Flagstar's value proposition to customer
  • Create sales referrals that include detailed prospect and product information
  • Answer questions and overcome customer objections to close sales opportunities

Operations Representative

CH Robinson
05.2018 - 11.2018
  • Providing customer service and support to ensure effective execution of customer objectives in marketing and advertising campaigns
  • Project tracking duties, research and handling budgets
  • Problem-solving abilities to address client issues
  • Assisting with database and website management
  • Providing support with other administrative and operational functions
  • Assist with no bills and unpaid accounts, resolving matters with accounting

Education

Diploma - General Studies

Pontiac Northern High School
Pontiac, MI
05.1999

Skills

  • SAP ERP
  • Schedule development
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking

Timeline

Senior Scheduler

Evolution
12.2023 - Current

Client Coordinator

Ernest Packaging Solutions
12.2022 - 12.2023

Scheduling Specialist

Evolution
04.2022 - 12.2022

Cash Application Specialist

GFL Environmental Services
03.2021 - 04.2022

Customer Service Representative

MSGCU
08.2019 - 02.2021

Contact Center Representative

Flagstar Bank
12.2018 - 05.2019

Operations Representative

CH Robinson
05.2018 - 11.2018

Diploma - General Studies

Pontiac Northern High School

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LaQuanta Taplin