Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laquantise Daniels

Juliette,GA

Summary

Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Manager

Wendy’s
04.2018 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.

Customer Service Representative

GEICO
09.2021 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Improved resolution time with effective problem-solving for customer complaints.

Office Manager

Cooling Towers Systems
06.2014 - 02.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Education

High School Diploma -

Central High School
Macon, GA
05.2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Payment processing
  • Call center experience
  • Paperwork processing
  • Appointment scheduling
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Shipping and logistics
  • Office management
  • Organizational skills
  • Office administration
  • Professionalism and etiquette
  • Health and safety regulations
  • Operations management
  • Food preparation
  • Food safety compliance
  • Team leadership
  • ServSafe
  • Strong communication skills
  • Data entry techniques
  • Microsoft office expertise
  • Money handling
  • Customer service expertise

Certification

  • ServSafe Food Handler's Certification

Timeline

Customer Service Representative

GEICO
09.2021 - 04.2023

Shift Manager

Wendy’s
04.2018 - Current

Office Manager

Cooling Towers Systems
06.2014 - 02.2018

High School Diploma -

Central High School

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Laquantise Daniels