LaQuanza Dinwiddie
Decatur,Georgia
Summary
Results-oriented Customer Service Representative with exceptional oral and written communication skills, active listening, and analytical problem-solving abilities. Demonstrates a service-oriented approach to improve customer experiences by understanding their needs and delivering customized solutions to foster loyalty. Dedicated professional with extensive knowledge of service delivery and proven multitasking skills. Committed to nurturing professional relationships to drive profitability and achieve business results.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Sitel Corporations
11.2016 - Current
- • Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquiries
- Use analytical and organizational skills to solve complex customer issues through troubleshooting, critical thinking, and problem-solving
- • Document call-related information for auditing and reporting purposes
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
Administrative Assistant/Dispatcher
Midtown Blue Alliance
01.2014 - 10.2016
- Monitored surveillance cameras for suspicious, unsafe, illegal, and inappropriate activity
- Operate multi-camera recording system, ensuring all events are recorded while maintaining confidential information and files
- Input initial information into the computer aided dispatch system to dispatch officers based on call priorities
- General office duties, filing, faxing, and answering phones
Administrative Assistant
PEC Construction Services
08.2009 - 11.2014
- Responsible for providing technical support to customers and answer complex questions
- Promote and maintain a high quality, professional service-oriented image among customers
- Processed and collected accounts receivable from various clients and companies
- Successful in setting up major corporate accounts
- Issued return authorizations and processed credits and re-bills to resolve shipping discrepancies and invoicing errors
Administrative Assistant
CoalTek, Inc
01.2007 - 07.2009
- Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements
- Assisted in answering multi-line telephones, performed administrative, and support functions
- Ordered and dispersed office supplies and scheduled times for office equipment maintenance
- Sort, review, screen and distribute incoming and outgoing mail: prepare, compose and ensure timely responses to a variety of routine written inquiries
- Processed accounts payable, scheduled appointments, entered contract data and prepared weekly front desk schedule
Education
Georgia Tech
Atlanta, GASkills
- Complaint resolution
- Scheduling
- Account updating
- Executive management support
- Call center operations
- Creative problem solving
Timeline
Customer Service Representative
Sitel Corporations
11.2016 - Current
Administrative Assistant/Dispatcher
Midtown Blue Alliance
01.2014 - 10.2016
Administrative Assistant
PEC Construction Services
08.2009 - 11.2014
Administrative Assistant
CoalTek, Inc
01.2007 - 07.2009
Georgia Tech
Similar Profiles
Abby IzzoAbby Izzo
Bartender at Voodoo Brewing CorporationsBartender at Voodoo Brewing Corporations
STEVE MARKOSESTEVE MARKOSE
Rotation Shift Worker at Dominos Pizza CorporationsRotation Shift Worker at Dominos Pizza Corporations
Joy WilliamsJoy Williams
Executive Director at New South Development CorporationsExecutive Director at New South Development Corporations
Asia RoweAsia Rowe
Dispatcher at RoadOne InternodaLogisticsDispatcher at RoadOne InternodaLogistics
Johnny AdairJohnny Adair
Retail Sales Associate at Children's Healthcare of AtlantaRetail Sales Associate at Children's Healthcare of Atlanta