La'Quasha Calloway
Orlando ,Fl
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
2023
2023
years of post-secondary education
Work History
Customer Service Representative
Shoe Department
10 2018 - 07 2021
- Customer Service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Stayed current on industry trends and best practices in customer service, incorporating this knowledge into updated training materials and methodologies.
- Encouraged ongoing professional development among customer service representatives by providing access to relevant resources and learning opportunities within the organization.
- Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Certificate of Nursing Assistant
Gale Healthcare Nursing Agency
10 2018 - 02 2024
- Documented care actions by completing records and logs in medical software system.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Diploma - General
Palatka High School
Palatka Fl06.2015
Associates Degree - Nursing
St Johns River State College
Palatka Fl06.2020
Skills
- Production lines
- Quality inspections
- Team Building
- Complaint resolution
- Active Listening
- Self-Motivated
- Interpersonal Communication
- Organization and Time Management
- Multitasking Abilities
- Teamwork and Collaboration
- Dependable and Responsible
- First Aid/CPR
Accomplishments
- Achieved assigned tasks by completing in a timely manner whiched required accuracy and efficiency.
- Achieved time management through effectively helping with asssitang career related duties.
Timeline
Customer Service Representative
Shoe Department
10 2018 - 07 2021
Certificate of Nursing Assistant
Gale Healthcare Nursing Agency
10 2018 - 02 2024
Diploma - General
Palatka High School
Associates Degree - Nursing
St Johns River State College