Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaQuasha Carpenter

Longview

Summary

Results-driven and hardworking leader with a strong work ethic, and exceptional interpersonal skills. Extensive experience in delivering outstanding customer service and quickly assessing client needs to provide effective solutions. Proficient in problem-solving, optimizing performance, and managing customer relations, with a commitment to enhancing service efficiency. Skilled in software development and system administration, fostering positive team dynamics to achieve organizational goals. Safety-minded, with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions, or heavy lifting. Punctual, reliable, and dedicated to teamwork. Known for high productivity and efficient task completion. Specialized in inventory management and safety compliance. Excel in leadership, problem-solving, and time management to improve warehouse operations and team performance.

Overview

18
18
years of professional experience

Work History

OWNER/Dj/Entrepreneur

Geeked
Longview
06.2018 - Current
  • Set and implemented strategic goals and initiatives to align company with mission, values, and vision
  • Managed the daily operations related to customer service, inventory management, and marketing
  • Developed print advertising, social media campaigns, and networking events to deliver messages to target audience
  • Negotiated contracts and agreements with business partners, vendors, and customers
  • Directed administrative activities directly related to making products or providing services
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Processed cash payments for customer purchases.
  • Developed knowledge of current fashion trends and styles to better assist customers.
  • Created high quality visual designs that are both aesthetically pleasing and intuitive for users.
  • Created new designs and iterations during marketing strategy sessions.
  • Operated cutting equipment such as scissors and razors to trim excess materials from garments after printing was complete.
  • Examined printed copy for correct ink density, position on paper and registration.
  • Operated industrial pressing equipment to press and finish garments.
  • Organized events such as trade shows, conferences, workshops.
  • Developed business plans and strategies for new product launches.
  • Set up and operated audio equipment including mixers, turntables, amplifiers, and speakers.
  • Worked with other DJs to ensure a high-quality sound experience.
  • Participated in promotional events in local community, met fans and clients and offered professional station representation.

Key Holder/Sandwich Artist

Subway
Longview
03.2024 - 01.2025
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Enforced safety regulations within the store environment to protect both employees and customers.
  • Conducted regular audits on store supplies to maintain adequate inventory levels.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Counted and balanced registers.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Trained, managed and motivated employees to promote professional skill development.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Stocked shelves with merchandise when needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Cleaned kitchen areas, equipment and utensils.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Greeted customers upon arrival in the dining area.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Refilled condiments, napkins and server workstations.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Maintained cleanliness of work area throughout shift.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.

CUSTOMER SERVICE REPRESENTATIVE

Convergys
Longview
02.2015 - 03.2016
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Met daily customer service quotas with a focus on quality
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Provided account information to customers and explained bill service policies and customer rights
  • Verified customer's identity before activating new devices.
  • Attended training sessions to stay abreast of new technology trends related to cell phones and accessories.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Educated customers about products and services offered by the company.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

INBOUND CALL CENTER REPRESENTATIVE

S4 Communications
Longview
05.2012 - 12.2014
  • Attracted potential customers by answering product and service questions and educating on other products and services
  • Fulfilled requests by clarifying desired information and completing transactions
  • Coordinated and expedited customer inquiries to other departments for resolution
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions

SALES REPRESENTATIVE

Verizon
Brandon
01.2011 - 06.2011
  • Worked with management teams to develop annual sales plans, goals, and targets
  • Developed and maintained strong customer relationships and networks within designated sales territory
  • Communicated product features, advantages, and benefits to customers
  • Remained current on relevant product and industry information to provide up-to-date catalogs and services
  • Provided technical support to customers with existing devices and troubleshooted issues they were having.
  • Greeted customers, provided information about products and services.
  • Processed payments for purchases using cash, credit cards or other payment methods.
  • Advised customers on additional products such as insurance plans, chargers, cases.
  • Assisted customers in selecting a phone plan that best suited their needs.
  • Researched competitive pricing strategies in order to remain competitive in the market place.
  • Demonstrated how to use new phone models and accessories.
  • Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.
  • Explained features of cell phones to potential buyers and answered questions.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Recommended, selected and located merchandise based on customer desires.
  • Greeted customers to determine wants or needs.
  • Described merchandise and explained use, operation and care.
  • Followed up with customers after purchase to ensure satisfaction with product and service received.
  • Installed software updates and applications onto customer's devices.

Customer Account Executive

Comcast, Xfinity
Jackson
08.2009 - 10.2010
  • Provided customers with product information, pricing and availability details.
  • Negotiated contracts with customers to maximize profitability.
  • Resolved customer issues and complaints in a timely manner.
  • Analyzed customer data to better understand needs and preferences.
  • Tracked key performance indicators related to accounts serviced.
  • Developed strong relationships with clients through effective communication skills.
  • Implemented strategies for improving customer service delivery standards.
  • Identified new business opportunities through networking activities.
  • Maintained accurate records of all customer interactions.
  • Ensured compliance with company policies regarding sales processes and procedures.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with customers to explain services available and answer questions about technical issues.
  • Provided customer support by answering inquiries regarding installation, billing and product features over the phone or in person.
  • Assisted customers with setting up their internet connection, configuring routers, and connecting devices to the network.
  • Resolved customer inquiries, troubleshooting technical issues and providing solutions quickly and efficiently.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Canceled orders based on customer requests or inventory or delivery problems.
  • Checked signal strength levels on customer's television sets to ensure proper reception quality.
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
  • Provided detailed explanations and solutions to customer inquiries and concerns.
  • Collaborated with customer service and technical teams to coordinate installation schedules.
  • Troubleshot and resolved issues with signal strength, internet connectivity, and digital TV reception.

Warehouse Team Leader &Assembly Line Worker

Neiman Marcus
Longview
07.2007 - 10.2009
  • Assembled components of a variety of products, adhering to production specifications.
  • Worked quickly and efficiently while maintaining high standards of quality control.
  • Maintained a safe work environment by adhering to all safety regulations and procedures.
  • Communicated effectively with co-workers about production progress throughout shift hours.
  • Organized work area daily to ensure efficient workflow throughout shift.
  • Inspected finished products for quality assurance purposes.
  • Ensured compliance with company policies and procedures at all times.
  • Monitored inventory levels and informed management when additional supplies were needed.
  • Supervised and monitored the daily operations of a warehouse team.
  • Maintained a safe working environment by adhering to OSHA standards.
  • Reviewed work orders to determine work assignments and material and equipment needs.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Led and complied with safety and wellbeing efforts on assigned shift.
  • Packaged finished products for shipping by shrink-wrapping, boxing, and labeling.

Education

HIGH SCHOOL DIPLOMA -

Longview High School
Longview, TEXAS
05.2007

Communications

Hinds Community College
Raymond, MISSISSIPPI

Skills

  • Active Listening
  • Retail Sales
  • Customer Service
  • Account Management
  • Credit Card Payment Processing
  • Multi-Line Phone Talent
  • Computer Proficiency
  • Data Evaluation
  • Customer service
  • Team leadership
  • Communication
  • Safety compliance
  • Shipping and receiving
  • Problem solving
  • Track inventory
  • Problem-solving
  • Material handling
  • Truck loading and unloading
  • Basic computer proficiency
  • Assembly and production
  • Protective equipment use
  • Receiving and processing shipments
  • Quality control
  • Warehouse operations
  • Team building
  • Networking skills
  • Time management
  • Decision-making
  • Deadline management
  • Cash handling
  • Multitasking
  • Call center operations
  • Cross-functional team leadership
  • Quality assurance

Timeline

Key Holder/Sandwich Artist

Subway
03.2024 - 01.2025

OWNER/Dj/Entrepreneur

Geeked
06.2018 - Current

CUSTOMER SERVICE REPRESENTATIVE

Convergys
02.2015 - 03.2016

INBOUND CALL CENTER REPRESENTATIVE

S4 Communications
05.2012 - 12.2014

SALES REPRESENTATIVE

Verizon
01.2011 - 06.2011

Customer Account Executive

Comcast, Xfinity
08.2009 - 10.2010

Warehouse Team Leader &Assembly Line Worker

Neiman Marcus
07.2007 - 10.2009

HIGH SCHOOL DIPLOMA -

Longview High School

Communications

Hinds Community College

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