Laquasha Gibson
Atlanta,GA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Clerk
Pitney Bowes
11.2023 - Current
- Utilized techniques for increasing data entry speed.
- Exceeded performance targets while maintaining strict adherence to quality standards throughout daily operations.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Checked for accuracy by verifying data and records.
- Conducted audits of existing data entry processes.
- Created spreadsheets for more efficient recordkeeping.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Customer Service Representative
Change Healthcare
11.2021 - 10.2023
- Receive incoming calls and place calls
- Evaluate physician schedules to organize appointments
- Schedule appointments
- Process referrals before scheduling new appointments
- Update and organize medical records
- Collect payments
- Perform administrative tasks as needed
- Scan, fax, and print documents.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Sysnet Global Solutions
08.2020 - 07.2021
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
Housekeeping Supervisor
Interstate Hotels & Resorts
01.2018 - 02.2020
- Record names, addresses, purchases, and reactions of prospects contacted
- Adjust sales scripts to better target the needs and interests of specific individuals
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations
- Answer telephone calls from potential customers who have been solicited through advertisements
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts
- Maintain records of contacts, accounts, and orders.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Established and enforced safety protocols and guidelines for staff.
Cashier
Kroger Stores
04.2016 - 10.2017
- Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
- Greets and interacts with guests in an outstandingly friendly and professional manner
- Trained new employees on duties and responsibilities of department
- Recommended changes that improved service and increase operational efficiency.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Operated cash register to record transactions accurately and efficiently.
Customer Service Representative
AT&T
01.2012 - 06.2014
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma - Public Administration
Benjamin E Mays High School
05.2011
Skills
Supervising Experience (2 years)
Computer Literacy (6 years)
Customer Support (3 years)
CRM Software (2 years)
Guest Relations Experience (1 year)
Order Entry (3 years)
Recruiting (1 year)
Account Management (3 years)
Leadership (3 years)
Upselling (1 year)
OSHA 30
Administrative Experience (2 years)
Medicare ( 1 year)
Windows (6 years)
Medical terminology (1 year)
Microsoft Excel (6 years)
Conflict management (5 years)
Benefits administration (2 years)
Microsoft PowerPoint (6 years)
Report Preparation (1 year)
Retail Sales Customer Service (2 years)
Credit Card Payment Processing (2 years)
Certification
OSHA 10
References
- Deriell Taylor, Manager, (757) 289-2505, regalsix@gmail.com
- Nicole Williams, Supervisor, (678) 881-0183, NWilliams85@yahoo.com
Personal Information
Willing To Relocate: True
Authorized To Work
True
Languages
English
Spanish
Professional Working
Timeline
Data Clerk
Pitney Bowes
11.2023 - Current
Customer Service Representative
Change Healthcare
11.2021 - 10.2023
Customer Service Representative
Sysnet Global Solutions
08.2020 - 07.2021
Housekeeping Supervisor
Interstate Hotels & Resorts
01.2018 - 02.2020
Cashier
Kroger Stores
04.2016 - 10.2017
Customer Service Representative
AT&T
01.2012 - 06.2014
High School Diploma - Public Administration
Benjamin E Mays High School