LaQuata Staton
Washington
Summary
Compassionate and detail-oriented Certified Phlebotomist with hands-on training in venipuncture, specimen collection, and patient care. Skilled in creating a calm, professional environment for patients and ensuring accuracy in specimen labeling and handling. Also a reliable and organized Senior Administrative Assistant with experience managing front desk operations, scheduling, and record-keeping. Strong multitasking abilities, along with a positive attitude and a commitment to quality service in both clinical and office settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Administrative Assistant
MEDSTAR WASHINGTON HOSPITAL CENTER
03.2023 - Current
- Possesses exceptional written and verbal communication
- Hosts the ED Operations meeting and completes the minutes using correct spelling, grammar and punctuation
- Proficient in creating and managing spreadsheets, adept at scheduling meetings utilizing Outlook's scheduling assistant, demonstrates fluency in Outlook
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Handles phone calls with professionalism
- Exhibits strong organizational skills
- Maintains employee personnel files meticulously
- Managed sensitive information with utmost discretion to maintain confidentiality at all times
- Ensure that staff licenses and certifications are current and compliant
- Handles scheduling for the nursing director, often sending reminders for upcoming meetings and informing them of clerical supervisors' availability or absence
- Assists physicians and addresses their requirements in the absence of administrative support designated for physicians
- Facilitated successful events, including conferences and luncheons, through meticulous planning, coordination, and execution of logistics
- Assist with nursing leaders and educators with the onboarding of new hires to the department
- Sorted, opened, and routed mail and deliveries to meet business requirements
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Prepared flawless emails and other documents upon direction of immediate supervisor
- Ensures cleanliness and odor-free environment in the front office and handles necessary orders with Office Depot
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects
Medical Office Assistant III
MEDSTAR WASHINGTON HOSPITAL CENTER
07.2022 - 03.2023
- Receives and screens telephone calls and visitors to the office
- Schedules appointments for patients including coordinating appointments with other medical offices and for tests, including pre-admissions testing
- Confirms appointments and may give instructions to patient, explain an upcoming procedure/test, and/or answer questions
- Maintains calendar(s) for a physician, staff, and/or department/clinic including patient appointments
- Collects needed information (including patient charts prior to appointment)
- Completes preliminary registration for new patients and updates information on existing patients (inpatients and/or outpatients) in the Hospital's or department's scheduling system
- Obtains necessary demographic and insurance information, referrals, pre-certifications, signatures, copies, etc. May make/create patient chart or request existing one from Medical Records
- Accept co-payments
- Enters physician charges into billing system(s)
- Corrects errors or returns forms to medical staff for completion/correction
- Responds to questions regarding bills from patients, referring physicians, office staff, insurance companies, and the Hospital's Patient Financial Services Department
- Establishes and maintains a variety of files, records, logs, charts, etc. including departmental files
- Retrieves files, records, charts for preparation of patients appointment
- Orients new employees that are new hire to the department
- Created a department manual to assist new employees on the order of operations or was used as a refresher for current employees
- reports to work on or before time, works late when needed and maintains a positive attitude at all times
ED/MEDSTAR SERVICE ASSOCIATE
MEDSTAR WASHINGTON HOSPITAL CENTER
10.2008 - 07.2022
- Providing excellent customer service skills
- Serving staff and visitors in a friendly and courteous manor
- Facilitate communication between doctors, nurses, patients, and family
- Constructs patient charts to organize and protect patient's medical records
- Schedule follow up appointments for patients
- Utilizes strong communication skills to answer phones and direct calls
- Pre-register incoming patients and facilitate discharge to aid in patient flow
- Central liaison between staff, physicians, managers, and other hospital departments
- Provide both a clerical and administration support to staff and family members
- Collect and process patient public and private insurance
- Works well under pressure on a high acuity surgical unit
- Organizational, communication and customer service skills, attentive to detail, able to prioritize and organize effectively
- Physician order entry of emergency diagnostic test
- Bed management of all patients admitted through the emergency department
- Assist with facilitating Medstar ambulance transport for transfer to another facility or discharge from the emergency department
Education
WASHINGTON ADVENTIST UNIVERSITY
Takoma Park, Maryland04.2021
HIGH SCHOOL DIPLOMA -
WEST POTOMAC HIGH SCHOOL
Alexandria, Virginia06.2007
Skills
- Venipuncture
- Order of draw
- Specimen handling
- HIPAA compliance
- Expert time management
- Reception management
- Clerical support
- Office administration
- Proficient in microsoft office
- Meeting arrangements
- Appointment scheduling
- Strong organizational abilities
- Attendance record management
- Confidentiality and discretion
Certification
- Certified Phlebotomy Technician (CPT) – National Phlebotomy Certification Examination (NPCE)
- CPR Certified – American Heart Association
Timeline
Sr. Administrative Assistant
MEDSTAR WASHINGTON HOSPITAL CENTER
03.2023 - Current
Medical Office Assistant III
MEDSTAR WASHINGTON HOSPITAL CENTER
07.2022 - 03.2023
ED/MEDSTAR SERVICE ASSOCIATE
MEDSTAR WASHINGTON HOSPITAL CENTER
10.2008 - 07.2022
HIGH SCHOOL DIPLOMA -
WEST POTOMAC HIGH SCHOOL
WASHINGTON ADVENTIST UNIVERSITY
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