LaQuata Staton
Washington
Summary
Compassionate and detail-oriented Certified Phlebotomist with hands-on training in venipuncture, specimen collection, and patient care. Skilled in creating a calm, professional environment for patients and ensuring accuracy in specimen labeling and handling. Also a reliable and organized Senior Administrative Assistant with experience managing front desk operations, scheduling, and record-keeping. Strong multitasking abilities, along with a positive attitude and a commitment to quality service in both clinical and office settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Administrative Assistant
MEDSTAR WASHINGTON HOSPITAL CENTER
110 Irving St NW
03.2023 - Current
- Possesses exceptional written and verbal communication
- Hosts the ED Operations meeting and completes the minutes using correct spelling, grammar and punctuation
- Proficient in creating and managing spreadsheets, adept at scheduling meetings utilizing Outlook's scheduling assistant, demonstrates fluency in Outlook
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Handles phone calls with professionalism
- Exhibits strong organizational skills
- Maintains employee personnel files meticulously
- Managed sensitive information with utmost discretion to maintain confidentiality at all times
- Ensure that staff licenses and certifications are current and compliant
- Handles scheduling for the nursing director, often sending reminders for upcoming meetings and informing them of clerical supervisors' availability or absence
- Assists physicians and addresses their requirements in the absence of administrative support designated for physicians
- Facilitated successful events, including conferences and luncheons, through meticulous planning, coordination, and execution of logistics
- Assist with nursing leaders and educators with the onboarding of new hires to the department
- Sorted, opened, and routed mail and deliveries to meet business requirements
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Prepared flawless emails and other documents upon direction of immediate supervisor
- Ensures cleanliness and odor-free environment in the front office and handles necessary orders with Office Depot
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects
Medical Office Assistant III
MEDSTAR WASHINGTON HOSPITAL CENTER
110 IRVING ST NW WASHINGTON DC
07.2022 - 03.2023
- Receives and screens telephone calls and visitors to the office
- Schedules appointments for patients including coordinating appointments with other medical offices and for tests, including pre-admissions testing
- Confirms appointments and may give instructions to patient, explain an upcoming procedure/test, and/or answer questions
- Maintains calendar(s) for a physician, staff, and/or department/clinic including patient appointments
- Collects needed information (including patient charts prior to appointment)
- Completes preliminary registration for new patients and updates information on existing patients (inpatients and/or outpatients) in the Hospital's or department's scheduling system
- Obtains necessary demographic and insurance information, referrals, pre-certifications, signatures, copies, etc. May make/create patient chart or request existing one from Medical Records
- Accept co-payments
- Enters physician charges into billing system(s)
- Corrects errors or returns forms to medical staff for completion/correction
- Responds to questions regarding bills from patients, referring physicians, office staff, insurance companies, and the Hospital's Patient Financial Services Department
- Establishes and maintains a variety of files, records, logs, charts, etc. including departmental files
- Retrieves files, records, charts for preparation of patients appointment
- Orients new employees that are new hire to the department
- Created a department manual to assist new employees on the order of operations or was used as a refresher for current employees
- reports to work on or before time, works late when needed and maintains a positive attitude at all times
ED/MEDSTAR SERVICE ASSOCIATE
MEDSTAR WASHINGTON HOSPITAL CENTER
110 Irving ST NW Washington DC
10.2008 - 07.2022
- Providing excellent customer service skills
- Serving staff and visitors in a friendly and courteous manor
- Facilitate communication between doctors, nurses, patients, and family
- Constructs patient charts to organize and protect patient's medical records
- Schedule follow up appointments for patients
- Utilizes strong communication skills to answer phones and direct calls
- Pre-register incoming patients and facilitate discharge to aid in patient flow
- Central liaison between staff, physicians, managers, and other hospital departments
- Provide both a clerical and administration support to staff and family members
- Collect and process patient public and private insurance
- Works well under pressure on a high acuity surgical unit
- Organizational, communication and customer service skills, attentive to detail, able to prioritize and organize effectively
- Physician order entry of emergency diagnostic test
- Bed management of all patients admitted through the emergency department
- Assist with facilitating Medstar ambulance transport for transfer to another facility or discharge from the emergency department
Education
WASHINGTON ADVENTIST UNIVERSITY
Takoma Park, Maryland04.2021
HIGH SCHOOL DIPLOMA -
WEST POTOMAC HIGH SCHOOL
Alexandria, Virginia06.2007
Skills
- Venipuncture
- Order of draw
- Specimen handling
- HIPAA compliance
- Expert time management
- Reception management
- Clerical support
- Office administration
- Proficient in microsoft office
- Meeting arrangements
- Appointment scheduling
- Strong organizational abilities
- Attendance record management
- Confidentiality and discretion
Certification
- Certified Phlebotomy Technician (CPT) – National Phlebotomy Certification Examination (NPCE)
- CPR Certified – American Heart Association
Timeline
Sr. Administrative Assistant
MEDSTAR WASHINGTON HOSPITAL CENTER
03.2023 - Current
Medical Office Assistant III
MEDSTAR WASHINGTON HOSPITAL CENTER
07.2022 - 03.2023
ED/MEDSTAR SERVICE ASSOCIATE
MEDSTAR WASHINGTON HOSPITAL CENTER
10.2008 - 07.2022
HIGH SCHOOL DIPLOMA -
WEST POTOMAC HIGH SCHOOL
WASHINGTON ADVENTIST UNIVERSITY