Laquatia Mayes
Bryan,TX
Summary
Proven leader and effective problem-solver with extensive experience at Brenham State Supportive Living Center. Excelled in staff training and development, boosting team efficiency and productivity. Demonstrated exceptional time management and attention to detail, significantly enhancing customer satisfaction and operational success. Skilled in Microsoft applications and adept at fostering positive client relationships through active listening and tailored solutions. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
DSP1
Brenham State Supportive Living Center
11.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Customer Service
Swim Zone
03.2018 - 07.2020
- Provided superior and individualized customer service.
- Resolved issues
- Maintained excellent customer service and positive attitude.
- Upselling
- Handling credit/debit transactions
- Fixing orders
- setting/canceling appointments
Manager
McDonald's Restaurant
04.2015 - 02.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
High School Diploma -
Hearne High School
Hearne, TX05.2008
Skills
- Problem-Solving
- Typing
- Microsoft
- Staff Training and Development
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Active Listening
- Sales Techniques
- Technical Support
- Cash/Card Handling
- Remote work
- Multiple Desktops
Timeline
DSP1
Brenham State Supportive Living Center
11.2020 - Current
Customer Service
Swim Zone
03.2018 - 07.2020
Manager
McDonald's Restaurant
04.2015 - 02.2019
High School Diploma -
Hearne High School
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