Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
LaQuawnia French

LaQuawnia French

Arlington

Summary

Resourceful Recovery Specialist known for productive and efficient task completion. Skilled in debt recovery strategies, negotiation techniques, and financial analysis. Excel at communication, problem-solving, and empathy, ensuring successful interactions with clients to achieve resolution goals. Committed to delivering results while maintaining compliance with industry regulations and standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Recovery Specialist

Cener Street Finanace
Arlington
05.2024 - Current
  • Handle inbound and outbound calls to collect payments on past due accounts, charge-off accounts, and deficiency balances.
  • Negotiate payment solutions with customers, settlements, and follow up on payment arrangements.
  • Perform skip tracing to locate customers and collateral when necessary.
  • Manage a queue of assigned accounts and work on resolving escalated issues.
  • Maintain compliance with corporate standards, and contribute to process improvements.
  • Conduct research with multiple skip tracing tools, i.e.,. DRN, TLO, IDICORE, LEXiS NEXUS, ACCURINT, SOCIAL MEDIA
  • Make contact with recovery agents to give updates on new information to secure collateral. (PAR & SRS)

Loan Advisor

Bridgecrest
Fort Worth
08.2019 - 12.2023
  • Outgoing and incoming calls on delinquent accounts 1-30 DPD, 60-90 DPD, and 90+ DPD.
  • Advised customers on account status, i.e., amount due, days past due, next due date, per diem, 10-day payoff, amount to roll, and interest rates.
  • Brainstormed a plan to cure to help the customer get back on track and on the path to ownership.
  • Assisted customers with payments by debit card, ACH, post-dating, and wire transfers.
  • Submitted modifications for extensions, due date changes, and frequency changes.

Medical Claims Rep

Evolent Health
Bedford
11.2017 - 08.2019
  • Responded to incoming calls from different medical facilities and third parties.
  • Communicated with healthcare providers to resolve claim discrepancies.
  • Reviewed medical claims for accuracy and compliance with policies.
  • Educated clients on claims procedures and benefits coverage details.
  • Documented claim status updates in electronic health records systems.
  • Maintained detailed records of all interactions regarding claims processing.
  • Investigated and resolved denied or rejected claims quickly and accurately.

Education

High School Diploma -

New Beginnings Christian Academy
Arlington, TX
05-2007

Skills

  • Payment negotiation
  • Skip tracing
  • Account management
  • Loss mitigation
  • Customer communication
  • Data analysis
  • Collections strategy
  • Detail orientation
  • Team collaboration
  • Time management
  • Customer retention
  • Payment processing
  • Documentation
  • Active listening
  • Repayment plan development
  • Client relationship building
  • Multitasking Abilities

Accomplishments

  • Employee of the moth
  • Senior Loan Advisor Leadership program

Certification

  • Medical Assistant Certificate
  • Phlebotomy

Timeline

Recovery Specialist

Cener Street Finanace
05.2024 - Current

Loan Advisor

Bridgecrest
08.2019 - 12.2023

Medical Claims Rep

Evolent Health
11.2017 - 08.2019

High School Diploma -

New Beginnings Christian Academy

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