LaQuay Gassett
Richmond,KY
Summary
At Baptist Health Richmond, I enhanced patient satisfaction and reduced falls by overhauling care protocols and fostering a team-oriented environment. My strong organizational skills and proficiency in incoming call management streamlined operations, ensuring compliance and elevating care standards. My approach combines customer service excellence with rigorous adherence to healthcare regulations.
Overview
16
16
years of professional experience
Work History
Unit Secretary
Baptist Health Richmond
02.2009 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Certified Nursun
Baptist Health Richmond
02.2009 - Current
- Reduced patient falls by collaborating with interdisciplinary teams to develop comprehensive fall prevention plans.
- Contributed to a positive work environment by fostering teamwork among nursing staff, encouraging open communication, and leading by example.
- Maintained accurate records of CNA certifications, ensuring all staff members met continuing education requirements and remained in compliance with state regulations.
- Ensured compliance with state regulations and facility policies through thorough documentation and adherence to best practices.
Education
Bachelor Of Social Work - Social Work
Eastern Kentucky University
Richmond, KYSkills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
Timeline
Unit Secretary
Baptist Health Richmond
02.2009 - Current
Certified Nursun
Baptist Health Richmond
02.2009 - Current
Bachelor Of Social Work - Social Work
Eastern Kentucky University
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