Laquaya Press-Becker
Richmond,CA
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service to the next level.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales & Service Supervisor
Avalonbay Communities Inc
01.2020 - Current
- Conducted market research to identify new opportunities,
- Kept accurate records to document resident service actions and discussions.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with residents.
- Enhanced resident satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Assistant Site Manager
Extra Space Storage
02.2018 - 12.2019
- Assisted the Site Manager in monitoring budgetary constraints, maintaining financial accountability
- Develop customer relationships by identifying their storage needs and providing solutions
- Post payments and process daily bank duties, Run errands for the facility and travel as needed to other retail locations
Customer Service Specialist
JCPenney
02.2016 - 02.2018
- Scan the floor fixtures, walls, and aisles continuously to ensure product is displayed according to core standards
- Stay up-to-date with new trends and styles through industry publications and communications
- Cross-trained and backed up other customer service managers.
- Handled customer inquiries and suggestions courteously and professionally.
Skin Care Specialist
Pure Skinz Aesthetics
04.2015 - 08.2016
- Provide cosmetic services within the scope of certification
- Recommend skin care products and treatments appropriately and closely
- Monitor client during and after treatment .Maintain hygienic client care area consistent with medical office standards
- Follow up with clients as directed.
Relief Manager
Public Storage
03.2014 - 04.2015
- Rent storage Units
- Partner with District Managers and other team members to exceed company goals and expectations
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Esthetician
Marinello School of Beauty
06.2013 - 03.2014
- Assist instructors in training new on boarding estheticians while obtaining my Cidesco International Certifications
- Greet guests in professional friendly manner
- Developed individualized, therapeutic skin care programs.
- Recommended and performed microdermabrasion, peels and laser treatments.
Education
License - Real Estate
CCSF -Real Estate Program
San Francisco, CAEsthetics Program -
Marinello Schools of Beauty
San Francisco, CAHigh School Diploma -
Jeferson High
Daly City, CASkills
- Conflict resolution techniques
- Rapport and relationship building
- Operating Procedures and Policies
- Sales Reporting
Certification
- California Certified Residential Manager,
- Real Estate salesperson, Calbre #02083206,
- Esthetician, #105795,
Timeline
Sales & Service Supervisor
Avalonbay Communities Inc
01.2020 - Current
Assistant Site Manager
Extra Space Storage
02.2018 - 12.2019
Customer Service Specialist
JCPenney
02.2016 - 02.2018
Skin Care Specialist
Pure Skinz Aesthetics
04.2015 - 08.2016
Relief Manager
Public Storage
03.2014 - 04.2015
Esthetician
Marinello School of Beauty
06.2013 - 03.2014
License - Real Estate
CCSF -Real Estate Program
Esthetics Program -
Marinello Schools of Beauty
High School Diploma -
Jeferson High