LaQuazha Louis
Fayetteville,NC
Summary
Experienced in Retail, Data Entry, Customer Service & Management
Overview
10
10
years of professional experience
Work History
Live Chat Agent
Abden
02.2018 - Current
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Developed exemplary writing skills through continued correspondence with upwards of Number customers per day.
- Consistently met or exceeded performance metrics for speed, accuracy, and satisfaction in live chat interactions.
Patient Service Representative
Talent Bridge
10.2021 - 09.2023
- I worked from home for Talent bridge, I answered incoming phone calls from patients, nurses, providers and pharmacies
- My role was to make sure that the patient had the proper medications and that their medication were scheduled for the proper delivery date
- I also would be responsible for having customers join our program and setting them up with foundations, co pay cards etc
- Furthermore, I spoke with pharmacies regarding any questions they had about the patients medications
- Lastly, I would document all the information, fax important information, keep all the accounts up to date and fill orders when needed.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Sales Associate
Blythe Linens & Lingerie
10.2019 - 12.2021
- My job was to first greet the customers
- Then, I would Assist them by setting them up with one of our professional bra fitters for a bra fitting
- This is to make sure they get exactly what they get a comfortable bra
- Furthermore, we would clean the bras daily and replenish our bras & panties in the store
- Lastly, I would check in shipment and keep all of our inventory nice and organized so that our customers can access them with no hassle.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier/Customer Service
Priscilla McCall's
06.2015 - 10.2018
- I would assist the customers with their needs
- I'd stock the products, clean the store and work the cash register.
- Increased merchant retention, providing exceptional customer service and consistent communication.
- Operated register to provide great customer service.
- Assisted stock workers and customer service agents throughout shifts.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
Email Specialist
Results Company
08.2014 - 08.2016
- Managed multiple simultaneous email campaigns from start to finish.
- Strategized and implemented email personalization and dynamic content.
- Streamlined email production processes by developing standardized templates and reusable code snippets.
- Tracked key metrics and developed spreadsheets and data models.
Education
Bachelor's degree - Psychology
Marian University
Fond du Lac, WI08.2024
Skills
- Customer Service
- Inventory
- Typing
- Basic Computer Skills
- Office Management
- Customer Care
- Call Center
- Retail Sales
- Management
- Filing
- Excel
- Windows
- Data Entry
- Medical Records
- Medical collection
- Microsoft Outlook
- Sales
- Computer literacy
Additional Information
When the opportunity presents itself and its time to pick someone to join your team wouldn't you rather it be someone who's punctual, dedicated, honest and has great energy? I bring all of those things to the table.
Timeline
Patient Service Representative
Talent Bridge
10.2021 - 09.2023
Sales Associate
Blythe Linens & Lingerie
10.2019 - 12.2021
Live Chat Agent
Abden
02.2018 - Current
Cashier/Customer Service
Priscilla McCall's
06.2015 - 10.2018
Email Specialist
Results Company
08.2014 - 08.2016
Bachelor's degree - Psychology
Marian University
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