La'Que Newby

• Connect with customers by delivering professional, personal, and proactive service
• Register new users, provide them with access to products and introductory materials to get started
• Work extensively in Salesforce, updating customer records, processing orders, and logging cases
• Work on projects to help improve the experience of customers throughout the customer lifecycle
• Conduct periodic quality control audits and develop automated reporting to identify potential errors
• Improve administrative processes, work closely with the Sales, Finance, and CRM teams to identify gaps.

• Manage areas of merchandising, operations, and customer service
• Develop and execute plans to assist in driving sales
• Manage daily activities of the sales floor, backroom, and front end
• Help oversee customer satisfaction and TJX Rewards card programs
• Help hire and train associates

● Nominated for the ROSE (Recognition of Service Excellence) Award in 2018

● Handle guest concerns // Schedule employee breaks // Monitor front gate, season pass center, and ticket booths //Train team members and supervisors //Service Recovery Specialist //Complete daily labor notes

• Check members into facility //Sign members up //Give facility tours //Provide guest passes //File paperwork //Assist members and guests with lockers

• Provide check in and check out service for guests //Assist guests with finding local attractions //Assist guests with any needs they may have //Answer phones //Provide bell service for guests in need

• Regularly handle transactions on cash register //Count and distribute money //Handle returns and exchanges //Manage
• Cashiers //Maintain a clean working environment