Laqueata Cheeseborough
Kissimmee
Summary
Dynamic Patient Care Advocate III with CVS Specialty Pharmacy, skilled in patient advocacy and care coordination. Expertly resolved billing discrepancies and developed tailored care plans, enhancing patient satisfaction. Proficient in insurance verification and committed to exceptional customer service, ensuring seamless communication among healthcare teams for optimal patient outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Advocate III
CVS Specialty Pharmacy
Kissimmee
05.2017 - 04.2025
- Facilitated communication among physicians, nurses, social workers, and family members for effective patient care.
- Collaborated with insurance companies to confirm treatment coverage and resolve billing discrepancies.
- Assessed patient needs and developed individualized care plans to ensure optimal support.
- Conducted follow-up calls post-discharge to monitor recovery progress and identify issues.
- Maintained accurate documentation of all patient interactions per HIPAA regulations.
- Processed insurance verifications and authorizations to guarantee service coverage.
- Managed high volume of incoming calls, delivering exceptional customer service to patients.
- Verified patient demographics and insurance information for accurate registration.
Education
Associate of Arts - General Studies
Edison State College
Fort Myers, FL06-2013
Skills
- Patient advocacy
- Care coordination
- Insurance verification
- Patient documentation
- Treatment planning
- Billing resolution
- Customer service
- Conflict resolution
- Time management
- Communication skills
Certification
- · Licensed Health Insurance Agent
Timeline
Patient Care Advocate III
CVS Specialty Pharmacy
05.2017 - 04.2025
Associate of Arts - General Studies
Edison State College
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