Summary
Work History
Education
Skills
Timeline
Generic

LaQuechia Edwards

Fountain Inn,South Carolina

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Work History

Machine Operator

Michelin Tire
10 2023 - Current
  • Set u and adjusted equipment and properly configured machines for daily operation.
  • Ensured accurate documentation of production data for analysis and continuous improvement efforts.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards.

Quality Control Technician

Draxlmaier Automotive
01 2019 - 10 2023
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Collaborated with production staff to improve processes, reduce defects and optimize quality.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Proposed corrective actions to address recurring quality issues.

Customer Service Representative

Staples
01 2017 - 01 2019

Customer Service Representative

Staples
12 2016 - 01 2017
  • Streamlined production processes for increased efficiency in print jobs completion.
  • Maintained a clean, organized, and safe working environment to promote productivity among team members.
  • Assisted customers with their design specifications, ensuring visually appealing and accurate prints.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor - Business Administration

Strayer University
06.2027

Skills

  • Operations support
  • Materials management
  • Equipment operation
  • Assembly and production
  • PPE Complian0ce
  • Multitasking Abilities
  • Attention to Detail
  • Interpersonal Communication
  • Order fulfillment
  • Training development aptitude
  • Recordkeeping strengths
  • Complaint resolution
  • Creative problem solving

Timeline

Machine Operator

Michelin Tire
10 2023 - Current

Quality Control Technician

Draxlmaier Automotive
01 2019 - 10 2023

Customer Service Representative

Staples
01 2017 - 01 2019

Customer Service Representative

Staples
12 2016 - 01 2017

Bachelor - Business Administration

Strayer University
LaQuechia Edwards