LaQuecia Carter
Summary
- Dedicated Credit Resolution specialist with 5 years of experience in analyzing, processing insurance claims, and reimbursement. Strong analytical, problem solving, exceptional communicator. Confident in ability to collaborate with cross-functional teams to solve complex, high-stakes problems. I have 2 years of digital marketing experience with a deep understanding of various market strategies, tools, and platforms. I have the proven ability to adapt to new challenges, embrace change, and thrive in unfamiliar environments. I am ready to embrace new opportunities and make a meaningful impact on the next journey.
Overview
9
9
years of professional experience
Work History
Credit Resolution Specialist
Fresenius Medical Care
03.2018 - Current
- Ensured accurate and timely payment analysis of managed care contracts to determine the appropriate reimbursement received
- Identify, analyze and research systemic issues that cause aged receivables and make recommendations for resolution.
- Serve as point of contact and interface with cross-functional teams.
- Audited incoming payments from insurance companies and patients from over 50 hospitals nationwide
- Post electronic and manual payments; ensuring reconciliation of all posted data.
- Assist with various projects as assigned by direct supervisor.
- Strong oral and written communication skills to effectively communicate with all levels of management
Health and Wellness Advocate
Total Life Changes
01.2020 - 12.2022
- Mentored over 20 effective leaders in order to support the growth and development of their team members
- Advertised TLC health and wellness products on social media platforms to educate healthy living, self-care, improved physical health, increased energy, and stress reduction.
- Ran ads to maximize my demographic target audience in the health and wellness community.
- Trained and helped individuals to build their own business by promoting and selling TLC products
Debt Collector
Nation Wide Recovery Service
06.2014 - 10.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Oversaw collection for 100+ clients
- Create and implement debt collection courses of action
- Negotiate a specific form of payment plan for debtors to eliminate their debt.
- Established repayment scheduling, based on customers financial situation.
Education
High School Diploma -
Central High School
Keller, TX05.2007
Skills
- Remote communication and collaboration tools(Zoom, Microsoft teams)
- Time management and self-discipline
- Data analysis
- Adaptability
- Skilled Collaborator
- Customer service
- Verbal/written communication
- Problem solving
- Teamwork
- Leadership
- Digital Marketing
- Social Media
- sales and Marketing Strategies
- Canva
Timeline
Health and Wellness Advocate
Total Life Changes
01.2020 - 12.2022
Credit Resolution Specialist
Fresenius Medical Care
03.2018 - Current
Debt Collector
Nation Wide Recovery Service
06.2014 - 10.2017
High School Diploma -
Central High School
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