La'Queena Gonzales
San Antonio,TX
Summary
As a motivated and detail-oriented entry-level Claims Adjuster, I bring a strong foundation in insurance principles, analytical thinking, and a genuine desire to provide exceptional service to policyholders during their times of need. During my entrepreneurial journey has been marked by a strategic approach to business development, a deep understanding of market dynamics, and an unwavering commitment to delivering exceptional value to customers.
Overview
11
11
years of professional experience
Work History
Beauty Salon Manager
Self Employed
San Antonio, TX
07.2013 - Current
- Offered professional cuts, color services and extensions to salon customers using effective interpersonal verbal skills, both face-to-face and over phone.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly in person and virtually for 75% of business clientele.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Implemented stringent hygiene and safety protocols to maintain clean, safe environment for both clients and employees during 13 years of business management.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Evaluated employee performance regularly through constructive feedback sessions, promoting continuous improvement of skills and knowledge among team members.
- Maintained compliance with all local, state, and federal regulations governing an operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Reduced risk exposure by identifying and analyzing potential risks in business operations.
- Organized and completed business accounting records filing audit free IRS tax reports for 13 years.
- Ability to plan, organize, and complete detailed work independently or in team environment to satisfy and exceed customer needs.
Customer Service Representative
Teletech Customer Care Management
San Antonio, TX
03.2020 - 05.2021
- Enhanced customer satisfaction by 85% by promptly addressing concerns and providing accurate information while completing administrative tasks.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Developed extensive knowledge of products and services to better assist customers.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary with 95% customer satisfaction rate.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
Education
Certification - Administrative Assistance And Secretarial Science
Restore Education
San Antonio, TX08.2022
Certification of Completion - Cosmetology Education
American Beauty College
San Antonio, TX06.1999
Skills
- Eyelash Extensions
- Beauty Techniques
- Skin care treatments
- Hair Cutting
- Budget Preparation
- Shift Scheduling
- Employee Recruiting
- Product Launches
- Inventory Management
- Human Resources Management
- Sales Strategies
- Marketing Management
- Problem-Solving Support
- Analytical and Critical Thinking
- Excel Shortcuts
- Quality Assurance
- Finance
- Payroll Preparation and Processing
- Administrative Support
- Cash Flow Management
Timeline
Customer Service Representative
Teletech Customer Care Management
03.2020 - 05.2021
Beauty Salon Manager
Self Employed
07.2013 - Current
Certification - Administrative Assistance And Secretarial Science
Restore Education
Certification of Completion - Cosmetology Education
American Beauty College