La'Queena Gonzales
San Antonio,TX
Summary
As a motivated and detail-oriented entry-level Claims Adjuster, I bring a strong foundation in insurance principles, analytical thinking, and a genuine desire to provide exceptional service to policyholders during their times of need. During my entrepreneurial journey has been marked by a strategic approach to business development, a deep understanding of market dynamics, and an unwavering commitment to delivering exceptional value to customers.
Overview
11
11
years of professional experience
Work History
Beauty Salon Manager
Self Employed
07.2013 - Current
- Offered professional cuts, color services and extensions to salon customers using effective interpersonal verbal skills, both face-to-face and over phone.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly in person and virtually for 75% of business clientele.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Implemented stringent hygiene and safety protocols to maintain clean, safe environment for both clients and employees during 13 years of business management.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Evaluated employee performance regularly through constructive feedback sessions, promoting continuous improvement of skills and knowledge among team members.
- Maintained compliance with all local, state, and federal regulations governing an operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Reduced risk exposure by identifying and analyzing potential risks in business operations.
- Organized and completed business accounting records filing audit free IRS tax reports for 13 years.
- Ability to plan, organize, and complete detailed work independently or in team environment to satisfy and exceed customer needs.
Customer Service Representative
Teletech Customer Care Management
03.2020 - 05.2021
- Enhanced customer satisfaction by 85% by promptly addressing concerns and providing accurate information while completing administrative tasks.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Developed extensive knowledge of products and services to better assist customers.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary with 95% customer satisfaction rate.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
Education
Certification - Administrative Assistance And Secretarial Science
Restore Education
San Antonio, TX08.2022
Certification of Completion - Cosmetology Education
American Beauty College
San Antonio, TX06.1999
Skills
- Eyelash Extensions
- Beauty Techniques
- Skin care treatments
- Hair Cutting
- Budget Preparation
- Shift Scheduling
- Employee Recruiting
- Product Launches
- Inventory Management
- Human Resources Management
- Sales Strategies
- Marketing Management
- Problem-Solving Support
- Analytical and Critical Thinking
- Excel Shortcuts
- Quality Assurance
- Finance
- Payroll Preparation and Processing
- Administrative Support
- Cash Flow Management
Timeline
Customer Service Representative
Teletech Customer Care Management
03.2020 - 05.2021
Beauty Salon Manager
Self Employed
07.2013 - Current
Certification - Administrative Assistance And Secretarial Science
Restore Education
Certification of Completion - Cosmetology Education
American Beauty College