LaQueena Horace-Jordan
Lakeland,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for patients. Offers enhanced care with flexible learning approach for patients. Experience in-home settings providing guidance and encouragement to patients through physical and emotional support. Experienced non-medical Care Provider offering 5 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
19
19
years of professional experience
Work History
Material Handler
McKesson
09.2018 - Current
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Unpacked and repacked items in different quantities and configurations for shipment.
Warehouse Worker
The Ledger
01.2018 - 04.2018
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Completed cycle counts and monthly inventory.
- Assisted in receiving, stocking and distribution of merchandise.
- Managed warehouse operations and verified proper shipment procedures.
Environmental Services Housekeeper
Lakeland Regional Health
08.2017 - 08.2017
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Cashier/Customer Service Representative
Walmart
01.2008 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
Customer Service Representative
ICT Group
08.2004 - 12.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Assist customers with Medicare Part D Plans.
Education
Diploma - Medical Billing And Coding
Florida Career Institute
Mulberry, FL08.2009
High School Diploma -
Lake Region High School
Eagle Lake, FL05.2003
Skills
- Materials Handling and Transport
- Material Disposal
- Shipping and Receiving
- OSHA Guidelines
- Labeling and Boxing
- Teamwork and Collaboration
- Verbal and Written Communication
- Pick Ticket Orders
- Attention to Detail
- Environmentally Controlled Storage
- Loading and Unloading
- Load Palletizing
- QC
- Lifting and Sorting
- Customer Service
- Truck Loading and Unloading
- Warehouse Operations
- Physical Strength and Stamina
- Storage Area and Container Cleaning
- Material Verification
Timeline
Material Handler
McKesson
09.2018 - Current
Warehouse Worker
The Ledger
01.2018 - 04.2018
Environmental Services Housekeeper
Lakeland Regional Health
08.2017 - 08.2017
Cashier/Customer Service Representative
Walmart
01.2008 - 09.2014
Customer Service Representative
ICT Group
08.2004 - 12.2007
Diploma - Medical Billing And Coding
Florida Career Institute
High School Diploma -
Lake Region High School
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