LaQue'lla Brown

-Faciltated 36 stores maintenance repairs,budgets and inspections.

Performed store audits and trained team members on how to maintain store equipment which resulted in maintenance cost decreasing by 8k.

-Sourced and onboared new vendors for maintenance needs.

-Oversaw the day to day store operations increasing overall efficiency by 15% through improved workforce process.

-Revitalized the stores visual merchandising strategy leading ti a 5% increase in coverage transaction value.

-Created management meet and greet breakfast which captured over 60 new team members within 3 months.

-Directed a team of 25 employees, fostering a culture of over the top customer service.

-Resolved customer issues with a 90% satisfaction rate leading to a 10% decrease in complaints,and reinforcing the stores reputation for impeccable service.

-Increased guests basket size by 5% through sharing product knowledge and including merchandise in baskets at checkout.