Laquenda Robinson
Lowndesboro,AL
Summary
Dynamic professional with extensive experience at Wells Printing, excelling in customer service and mail processing. Proven ability to enhance operational efficiency through strong problem-solving skills and meticulous attention to detail. Adept at managing shipping procedures and fostering teamwork, ensuring high customer satisfaction and streamlined workflows.
Overview
2026
2026
years of professional experience
Work History
Postal Clerk
Wells Printing
01.2017 - Current
- Processed incoming and outgoing mail using automated sorting equipment.
- Maintained accurate records of shipments and deliveries.
- Assisted customers with inquiries regarding postal services and regulations.
- Operated cash register, handling transactions efficiently and accurately.
Customer Service Representative
Wells Printing
01.2017 - Current
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Processed orders accurately, ensuring timely delivery and high customer satisfaction levels.
- Assisted in training new staff on customer service protocols and company policies.
- Maintained detailed records of customer interactions using CRM software to enhance service efficiency.
Material Handler
Big Lots Distribution Center
2010 - 2013
- Managed inventory control processes, ensuring accurate tracking of stock levels.
- Streamlined material handling procedures, reducing turnaround time for shipments.
- Collaborated with team members to optimize warehouse layout for improved workflow.
Education
Patient Care Technician
Virginia Community College
VA12.2015
Diploma -
Central High School
Hayneville, AL05.2009
Skills
- Workplace safety
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Handling and sorting mail
- Shipping procedures
- International shipping
- Mail sorting
- Package handling
- Customer service
- Strong organization skills
- Clerical support
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Attention to detail
Timeline
Postal Clerk
Wells Printing
01.2017 - Current
Customer Service Representative
Wells Printing
01.2017 - Current
Material Handler
Big Lots Distribution Center
2010 - 2013
Patient Care Technician
Virginia Community College
Diploma -
Central High School
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