Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Willing To Relocate
Timeline
Generic
LaQuesha Lang
Open To Work

LaQuesha Lang

Work Preference

Desired Job Title

Payroll/AP SpecialistBusiness Office ManagerBusiness Office ManagerOffice ManagerAssistant Manager

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: USFayetteville, NCRaeford, NCHope Mills, NC
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefits

Summary

Skilled business management professional prepared for leadership roles. Brings strong focus on team collaboration, strategic planning, and achieving results. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication.

Overview

11
11
years of professional experience

Work History

Payroll/AP Specialist

Whispering Pines Nursing & Rehabilitation
Fayetteville, NC
12.2024 - 08.2025
  • Processed and verified payroll for XX employees on a bi-weekly basis, ensuring accurate and timely payment
  • Managed accounts payable process, including reviewing invoices, reconciling statements, and processing payments
  • Maintained accurate records of employee hours worked, vacation time, sick leave, and other payroll-related information
  • Collaborated with HR department to ensure proper deductions for benefits, taxes, and other withholdings
  • Managed daily operations of the business office, overseeing administrative tasks and ensuring efficient workflow
  • Maintained accurate records of employee attendance, time off requests, and payroll information using HR software systems
  • Monitored office supply inventory levels regularly restocking as needed while minimizing waste resulting in reduced expenses by XX% annually
  • Created reports/presentations using Microsoft Office Suite (Word/Excel/PowerPoint) presenting data analysis findings/recommendations to senior management teams
  • Demonstrated strong leadership skills by motivating team members fostering a positive work environment resulting in increased employee engagement scores by XX% annually
  • Served as a point of contact for employees regarding HR-related inquiries, providing timely and accurate information
  • Managed FMLA (Family Medical Leave Act) process ensuring compliance with legal requirements

Business Office Manager

Saber Healthcare Group
Lillington, NC
04.2024 - 08.2025
  • Maintain and audit all financial records and accounts receivable software/records.
  • Manage and minimize the community's accounts receivable.
  • Follow up with monthly charges to residents and/or families.
  • Maintain and reconcile Resident Petty Cash Accounts.
  • Complete all bank Deposit transactions in a timely manner.
  • Reconcile the community's corporate credit card monthly.
  • Review and code invoices for payment.
  • Maintain all vendor files.
  • Resolve vendor problems/questions.
  • Track expenses authorized by the community.
  • Serve as Human Resources liaison; coordinating new hires, terminations, personnel changes, etc.
  • Manage worker's compensation claims; collect information, notify worker's compensation carrier, submit worker's compensation alert, monitor loss time and medical treatment.
  • Collaborate with Corporate regarding human resources, payroll, benefits and worker's Compensation administration.
  • Follow up with RCC for employee trainings and certifications.
  • Communicate and enroll employees in benefits when eligible.
  • Complete and submit weekly payroll and ensure accuracy.
  • Assist Residents with Medicaid Benefits and Medicaid Recertifications.
  • Register new Residents and Resident Accounts
  • A/R Aging Reports
  • OT and attendance Reports
  • PCC
  • Matrix
  • Dayforce

Business Office Manager

Chatham Ridge Assisted Living
Chapel Hill, NC
10.2022 - 03.2024
  • Function as part of the management team (manager on duty coverage, presenting the community to potential residents, planning and participating in staff meetings, planning and implementing marketing and community effects).
  • Assist Executive Director with marketing strategies and telephone and walk-in inquiries.
  • Supervise Receptionist(s)/Concierge Associate(s) and Concierge Desk; and Security as applicable.
  • Manage the community and support the Director of Clinical Services in supervising personnel in the absence of the Executive Director.
  • Maintain and audit all financial records and accounts receivable software/records.
  • Manage and minimize the community's accounts receivable.
  • Bill and audit monthly charges to residents and/or families.
  • Maintain and reconcile cash on hand (petty cash and resident funds) weekly.
  • Complete all bank transactions in a timely manner.
  • Reconcile the community's corporate credit card monthly.
  • Review and code invoices for payment.
  • Maintain all vendor files.
  • Resolve vendor problems/questions.
  • Track expenses authorized by the community.
  • Serve as Human Resources liaison; coordinating new hires, terminations, personnel changes, etc.
  • Manage worker's compensation claims; collect information, notify worker's compensation carrier, submit worker's compensation alert, monitor loss time and medical treatment.
  • Collaborate with Professional Employer Organization (PEO) Representatives regarding human resources, payroll, benefits and worker's Compensation administration.
  • Coordinate employee trainings and certifications.
  • Communicate and enroll employees in benefits when eligible.
  • Complete and submit bi-weekly payroll and ensure accuracy.
  • Investigate salary complaints.

Office Manager

A Primary Choice, INC.
Raeford, NC
05.2021 - 10.2022
  • Open the office
  • Make sure all homecare clients have coverage
  • Process Care Plans for Aides for clients
  • Approve client referrals per RN approval of coverage (Misreport)
  • Process Payroll
  • Run Weekly and Monthly reports
  • Daily filing
  • Answer multi line telephone
  • Update trackings and employee evaluations
  • Make sure office is seasonally decorated and clean daily.
  • Recruit Talent
  • Conduct Orientations
  • Audit Charts
  • Client Admissions
  • Computer Uploads
  • SLACK
  • Compliance Management
  • Quality Control

Assistant Manager

S and J Gospel Shop
Fayetteville, NC
10.2014 - 04.2020
  • Manage over two employees, assigning essential tasks and responsibilities while ensuring that they perform essential tasks and functions in a timely manner while meeting and exceeding organizational expectations
  • Complete end of day and end of month reports, providing accurate documentation concerning products purchase and available inventory
  • Provide exceptional customer service answering any questions or inquiries that customers have in person as well as over the phone, providing solutions-based feedback and information
  • Create change orders when appropriate so that individuals and that the organization receives different products in a timely manner while minimizing organizational costs
  • Open and close the store, ensuring that all appropriate products are present and that all valuables are safely stored to prevent theft or other issues from occurring
  • Generate and merge purchase orders, providing accurate information to ensure timely delivery
  • Complete customer orders, providing them with accurate charges and any change when appropriate, ensuring compliance between the cash register money present and financial transactions completed
  • Increased sales and set up the online store for the organization to provide customers with an alternative method of shopping and received Employee of the Month

Customer Service Manager

Walmart
Fayetteville, NC
11.2015 - 06.2019
  • Provide exceptional customer service to customers, daily, ensuring that they received their products that they sought out
  • Addressed customer complaints in a timely manner, providing them with proactive and solutions-based information
  • Finalized business day maintenance to ensure that the store was cleaned and ready for customers during the next day
  • Maintained and managed the front of the store, creating a welcoming and engaging environment that intrigued and enticed customers while monitoring activity within the store
  • Created employee evaluations (quarterly/40-50 of employees), providing tangible, direct feedback that encouraged employees while providing them strategic places of improvement
  • Completed accurate cash transactions, ensuring that customers receive appropriate financial charges and change while cross-referencing with their orders, receipts, and the funds present in the cash register
  • Supervised lines and employees (50+/daily), maintaining efficient lines throughout the restaurant so that customers are served in a timely manner while ensuring that employees are performing their essential functions and providing exceptional service to customers
  • Received Employee of the Month for proving an exceptional customer and staff experience

Education

Healthcare Administration - Bachelor of Science

Ashford University
San Diego, CA
03.2017

Organizational Management - Minor

Ashford University
San Diego, CA
05.2017

Skills

  • Deadline management
  • Account reconciliation
  • Staff training and development
  • Office administration
  • Payroll and budgeting
  • Payroll processing
  • Relationship building
  • Business operations management
  • Human resources
  • Budget administration
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Customer service management
  • Verbal and written communication
  • Team management
  • Recruitment and hiring
  • Conflict resolution
  • Bank reconciliation
  • Purchase order management
  • Invoice processing
  • ERP systems proficiency
  • Expense reporting
  • Accounts payable management
  • Month-end closing
  • Entry verification
  • Vendor relations
  • Performance tracking
  • Budget monitoring
  • Microsoft office
  • Professionalism

Languages

English

Personal Information

  • Authorized To Work: US
  • Driving License: Driver's License
  • Work Permit: Authorized to work in the US for any employer
  • Availability: Willing to relocate to: Hope Mills, NC - Raeford, - Raleigh, NC - Charlotte, NC
  • Visa Status: Authorized to work in the US for any employer

Willing To Relocate

  • Hope Mills, NC
  • Raeford, NC

Timeline

Payroll/AP Specialist

Whispering Pines Nursing & Rehabilitation
12.2024 - 08.2025

Business Office Manager

Saber Healthcare Group
04.2024 - 08.2025

Business Office Manager

Chatham Ridge Assisted Living
10.2022 - 03.2024

Office Manager

A Primary Choice, INC.
05.2021 - 10.2022

Customer Service Manager

Walmart
11.2015 - 06.2019

Assistant Manager

S and J Gospel Shop
10.2014 - 04.2020

Organizational Management - Minor

Ashford University

Healthcare Administration - Bachelor of Science

Ashford University

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