LaQuesha McCallister
Mesquite,TX
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Securitas Security Services USA, Inc
Plano, TX
07.2017 - Current
- Interact with vendors, clients, and other contacts professionally in both written and phone communication.
- Escorted VIP's and other visitors through parts of the facility, ensuring they were properly greeted and introduced to key stakeholders
- Implement exceptional customer service by attending to any visitors needs and ascertaining they are well taken care of
- Maintain the company's SAP data by inputting numbers into the DBI and checking everything thoroughly to ensure no errors or slip-ups
- Coordinate with other departments to make sure all paperwork is thoroughly managed
- Provide administrative support including generation of reports, presentations, policies, and general correspondence documents
- Prepare and submit weekly reports for internal review as well as per client requests
- Assist the Account manager with maintaining files and paperwork and responding to inquiries in a professional and timely manner
- Monitor the traffic in and out of the building
- Provide security to the property
- Communicate appropriately and adequately with the proper authorities as needed
- Keep accurate log of all visitors to the complex by recording the name of the visitor(s)
- Answer telephones and take accurate messages
- Respond to emergency situations by calling the appropriate emergency service (e.g., police, fire department, ambulance, paramedics)
- Enforce the appropriate building policies and house rules
- Treat a variety of people with respect and compassion
- Decide when an incident is an emergency and takes appropriate action
- Completes other reasonable operational duties as assigned
Receptionist
Ameritex Guard Services
Fort Worth, TX
05.2015 - 05.2017
- Protected company property and staff by maintaining a safe and secure environment
- Uphold company policies by checking badges and monitoring the metal detectors
- Observed for signs of crime or disorder and investigate disturbances
- Took accurate notes of unusual occurrences
- Patrol randomly and regularly in the building and outside the perimeter
- Monitored alarm systems or video cameras and operate detecting/emergency equipment
- Received deliveries; sort and distribute incoming mail
- Answered and direct calls on the multi-line phone system in a friendly, helpful, and polite manner
- Welcomed visitors in a warm & friendly manner
- Maintained reception area, conference room, and supply closet in a clean and tidy manner
- Operated standard office equipment on a regular basis, including fax machine, copy machine, and computer
- Kept detailed records of visitor requests and follow-up calls for departments
- Took inventory of supplies and restocked as needed
- Maintained general office filing system
- Performed other duties as needed
Caregiver/Provider
Home Instead Senior Care
Fort Worth, TX
06.2014 - 05.2015
- Worked with a variety of clients, such as the physically disabled, cognitively impaired, chronically ill, and elderly
- Cook, dress, bathe, and assisted clients in using the restroom
- Routinely picked up heavy objects and performed housekeeping tasks
- Remind clients to take medication
- Transported clients to appointments or outings
- Provided transfer assistance by moving clients in and out of bed, baths, and wheelchairs
- Maintained a specialized approach to responsibilities such as uniform, start times and absenteeism
- Provided companionship and built a strong rapport with clients
Education
High School Diploma -
Seagoville High School
Seagoville, TX08-2009
Some College (No Degree) - Nursing
El Centro College
Dallas, TXSkills
- Superior Customer Support
- Clerical support
- Typing
- Use of multi-phone line
- Fundamental Clerical Tasks
- Data Entry
- Critical Thinking
- Problem Solving
- Creativity
- Customer Service Skills
- Teamwork skills
- Communication
- Active listening
- Adaptability
- Leadership Skills
- Empathy
- Decision Making
- Microsoft Office Suite
Additionalinformation
Authorized to work in the US for any employer, I am a dedicated outgoing and driven individual with a strong work ethic who has exceptional interpersonal, communication and basic computer skills with the willingness to learn in fields that I do not have experience., Computer and Technical literacy in Microsoft Windows, Salient, Ccure 9000, HID-Easy Lobby and Hello Systems
Languages
English
Full Professional
References
References available upon request.
Timeline
Administrative Assistant
Securitas Security Services USA, Inc
07.2017 - Current
Receptionist
Ameritex Guard Services
05.2015 - 05.2017
Caregiver/Provider
Home Instead Senior Care
06.2014 - 05.2015
High School Diploma -
Seagoville High School
Some College (No Degree) - Nursing
El Centro College
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