Laquesha McCoy
Jacksonville
Summary
Compassionate CNA and Medication Aide with expertise in patient-centered care, daily living assistance, and vital sign monitoring. Collaborates effectively with healthcare teams to enhance patient well-being and deliver emotional support. Experienced in medication administration and patient mobility, ensuring high standards of care and safety.
Overview
1
1
Certification
9
9
years of professional experience
Work History
CNA/Medication Aide
Moosehaven Retirement
Orange Park
09.2022 - Current
- Provided compassionate care to residents in daily activities and personal hygiene.
- Assisted nursing staff with medication administration and monitoring patient health.
- Maintained cleanliness and safety of resident living spaces and communal areas.
- Collaborated with multidisciplinary team to enhance resident care plans effectively.
- Supported residents in mobility, using assistive devices as required for safety.
- Documented patient observations and communicated changes to healthcare team promptly.
- Fostered a supportive environment by building strong relationships with residents and families.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output to ensure patient nutrition.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Engaged in educational programs to enhance knowledge of health care practices. designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Administered medications under supervision of a licensed nurse.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Responded to signal lights to identify and address resident needs promptly., bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Supported non-ambulatory residents in range of motion exercises.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Managed patient bedpans by supplying, collecting, and emptying them regularly. on frequent basis.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Collected specimens from patients for laboratory testing purposes.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Administered medications according to established protocols and resident care plans.
- Monitored residents for side effects and reported changes to nursing staff.
- Assisted residents with daily living activities to enhance comfort and well-being.
- Collaborated with healthcare team members to ensure quality resident care.
- Administered oral medications to patients in accordance with doctor's orders.
- Maintained accurate medication records for each patient.
- Adhered strictly to established policies, procedures and protocols related to medication administration.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
CNA/Medication Technician
H & C Home Healthcare
Miami
04.2021 - Current
- Administered medication and checked blood glucose via Accucheck, ensuring patient comfort and well-being.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provide companionship and personal care assistance-hygiene, grooming, feeding and ambulation.
- Communicated effectively with clients and families regarding care needs.
- Collaborated with healthcare teams to coordinate comprehensive patient care.
- Educated clients on health management and wellness practices regularly.
- Observed patients for physical or emotional changes, promptly reporting findings to medical staff to ensure timely care.
- Respected the rights and privacy of the patient and documented activities and condition via paper and electronic records
- Documented client progress and care plans accurately, maintaining compliance with regulations.
- Answered inbound calls, placed outbound calls, scheduled and attended appointments and communicated with doctors and pharmacies regarding patient condition and medication.
Certified Nursing Assistant
Around The Clock Agency
Jacksonville
05.2018 - 11.2025
- Attend to the individual needs of patients including assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, range of motion or other needs in keeping with the individuals’ care requirements
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored and recorded vital signs to assess patient health. and reported changes to nursing staff.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Communicate and interact effectively and tactfully with patients, visitors, families, peers and supervisory staff
- Responded promptly to patient calls for assistance and support.
- Answered call lights promptly and responded to patient needs accordingly.
- Maintain the comfort, privacy, and dignity of patients by completing duties in a manner that displays warmth and promotes a caring environment
- Provide individualized attention encouraging each resident’s ability to maintain or attain the highest practical physical, mental and psychosocial well-being possible
- Educated patients and families on health conditions and care procedures.
- Collaborated with healthcare team to create patient care plans.
- Performed tasks including checking vital signs, weighing residents, applying creams, and collecting specimens to support patient care.
- Documented patient care accurately in medical records.
- Turned and repositioned residents regularly to prevent pressure ulcers. using proper body mechanics to prevent pressure ulcers.
- Measure and record both intake and output of liquids and solids, documenting changes and promptly reporting concerns to supervisory staff
- Maintain the cleanliness and organization of patient rooms and equipment.
- Provided emotional support and companionship to patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Perform all responsibilities in accordance with prescribed safety and infection control procedures, including thorough hand washing, use of disposable gloves when appropriate and proper disposal of soiled materials
Home Health CNA
Assisting Hands
Orange Park
05.2022 - 09.2025
- Monitored vital signs and reported changes to healthcare team.
- Assisted clients with daily living activities and personal hygiene
- Provided individualized care for clients in a one-on-one setting.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
- Provided companionship and emotional support to clients.
- Provided emotional support to family members during difficult times.
- Collaborated with families to create personalized care plans.
- Encouraged independence among clients while helping them maintain their dignity.
- Trained new staff on best practices for client care and safety.
- Maintained accurate, timely patient records and communicated updates to healthcare team to support effective care coordination.
- Documented client care activities in electronic health records to ensure continuity of care.
- Kept updated documentation of client progress notes in an organized manner.
- Maintained accurate records of services rendered to each patient.
- Cleaned equipment used by patients after use according to standard procedures.
- Measured and recorded food and fluid intake and output levels for each patient.
- Educated patients on disease management, nutrition and safety measures.
- Instructed families on proper care techniques for their loved ones at home.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately.
- Responded quickly to emergency situations following established protocols.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Transported patients to doctor appointments and other destinations.
- Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Reported incidents or accidents promptly to appropriate authority to ensure client safety and compliance with care protocols.
- Developed positive relationships with clients through active listening skills.
- Assisted residents in preparing for activities and social programs.
- Used mobility devices to transport patients.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted residents in preparing for activities and social programs.
Hospice Aide
Community Hospice of Northeast Florida
Jacksonville
04.2020 - 10.2021
- Supported hospice patients and families with essential care, including bathing, dressing, and feeding, ensuring dignity and comfort.
- Assisted nursing staff with medication administration and patient repositioning, enhancing overall patient care.
- Offered emotional support and guidance to families during the grieving process, facilitating their navigation through loss.
- Administered postmortem care to family members, ensuring respectful handling of the deceased.
Live In Med Tech
Helping Hands Inc.
Jacksonville
08.2018 - 07.2019
- Administered medications at scheduled times
- Delivered attentive care during weekend shifts to ensure residents' well-being.
- Supported clients with daily routines, promoting greater independence and self-sufficiency.
- Prepare meals for clients
- Organized and led weekend outings to local attractions, fostering social engagement and community connections.
- Provided support and guidance to families utilizing respite care services.
Certified Nursing Assistant
Lakeside Nursing Rehabilitation
Jacksonville
01.2018 - 06.2018
- Attended to the individual needs of patients including assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, transferring, ambulation, range of motion or other needs in keeping with the individuals’ care requirements
- Lifted, moved, and transported residents using proper body mechanics and lifting devices to ensure safety and prevent accidents
- Executed tasks assigned by supervisory staff, including checking vital signs, weighing residents, applying creams/ointments, and collecting specimens to support patient care
- Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses
- Communicated and interacted effectively and tactfully with patients, visitors, families, peers and supervisory staff
- Ensured comfort, privacy, and dignity of patients by performing duties with warmth and fostering a caring environment
- Measured and notated both intake and output of liquids and solids, documenting changes and promptly reporting concerns to supervisory staff
- Performed all responsibilities in accordance with prescribed safety and infection control procedures, including thorough hand washing, use of disposable gloves when appropriate and proper disposal of soiled materials
- Provided individualized attention encouraging each resident’s ability to maintain or attain the highest practical physical, mental and psychosocial well-being possible
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
01-2023
Associate of Science - Health Services Administration
Everest Insitute
Miami, FL01-2004
Certification of Completion - Certified Nursing Assistant
Okefenokee Technical College
Waycross, GA10-2000
High School Diploma -
Mililani High School
01-1996
Skills
- Medication management
- Collaborative mindset
- Patient assessments
- Team collaboration
- Health monitoring
- Clinical documentation
- Patient records
- EHR management
- Infection control
- Emergency preparedness
- Basic life support
- HIPAA compliance
- Compassionate communication
- Effective communication
- Able to lift 50 pounds
- Team collaboration
- Collaborative mindset
- Conflict management
- Patient advocacy
- Patient mobility support
- Toileting assistance
- Feeding assistance
- Dressing assistance
- Bathing assistance
- Personal assistance
- Companionship support
- Indirect care
- Family assistance
- Colostomy care
- Urinary catheter care
- Tracheostomy care
- Oxygen therapy
- Patient transfers
- Lifting and transferring
- Able to lift 50 pounds
- Safety precautions
- Documentation management
- Time management
- Multitasking and organization
- Attention to detail
- Problem solving
- Complex problem-solving
- Critical thinking
- Flexibility
- Works independently
- Trustworthiness
- Compassion and empathy
- Active listening
- Bedside manner
- Intake recording
- Outpatient care
- Emergency preparedness
- Patient interaction
- Fostering relationships
- Providing emotional support
- Patient assessments
- Urinary catheter care
- Tracheostomy care
- Oxygen therapy
- Activity coordination
- Patient care coordination
- Personal needs support
- Indirect care
- Family assistance
- Patient care
Certification
- Medication Technician Certification, Elite Medical Academy, Jacksonville, FL, Ability to pass medications to patients, Record medication given in MAR books, Count and record medication received and transferred out of MAR, Verify medication count with another certified personnel (Med Tech, LPN, RN, Doctor or APRN)
- CPR/BLS Certification, American Red Cross Association, Jacksonville, FL, Recognize several life-threatening emergencies, Give high quality chest compressions, Deliver appropriate ventilations, Provide early use of a AED
- Notary Public Commissioner, State Of Florida, Tallahassee, FL, Administer oaths and affirmations, Take acknowledgments, Attest to photocopies of certain documents, Solemnize marriages, Certify the contents of safe deposit boxes, Verify vehicle identification numbers (VINs)
Honors Awards
Ultimate Medical Academy Dean's List, Alpha Beta Kappa Honor Society, 2022
Languages
American Sign Language
Volunteer Experience
Alpha Pi Chi Sorority, Miami, FL, 11/2018, 12/2018, Help homeless by giving them prepacked necessities for themselves (toiletries, socks, clothes), Provided blankets and snack bags (water and snacks), Thanksgiving bag giving to each person (warm thanksgiving dinner with drinks), Christmas meal giving to each person (dinner and gift)
Proficiencies
- MS Excel
- MS Word
- MS PowerPoint
- POS Systems
- Typing Speed: 54 WPM
Key Qualifications
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
Timeline
CNA/Medication Aide
Moosehaven Retirement
09.2022 - Current
Home Health CNA
Assisting Hands
05.2022 - 09.2025
CNA/Medication Technician
H & C Home Healthcare
04.2021 - Current
Hospice Aide
Community Hospice of Northeast Florida
04.2020 - 10.2021
Live In Med Tech
Helping Hands Inc.
08.2018 - 07.2019
Certified Nursing Assistant
Around The Clock Agency
05.2018 - 11.2025
Certified Nursing Assistant
Lakeside Nursing Rehabilitation
01.2018 - 06.2018
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Associate of Science - Health Services Administration
Everest Insitute
Certification of Completion - Certified Nursing Assistant
Okefenokee Technical College
High School Diploma -
Mililani High School