LaQuesha Robins

• Provide great customer service at all times by effectively meeting customer needs
• Answer telephone in a professional manner, record messages and communicate to appropriate medical staff
• Provide and obtain signatures on required forms and consents
• Obtain, verify, and enter complete and accurate demographic information on all accounts
• Verify insurance benefits, confirming the correct payer
• Scan all registration and clinical documentation into the system and maintain all medical records
• Respond to medical record requests from patients, physicians and hospitals
• Maintain cash drawer according to policies
• Maintain log of all patients, payments received, transfers and hospital admissions
• Maintain visitor/vendor log

• Greets patients and visitors
• Responds to routine requests for information
• Answers telephone, screens calls, and takes messages
• Registers patients
• Verifies insurance coverage, collects co-pays, deductibles, and previous balances
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules
• Working with the EPIC System
• Working with all Microsoft
• Communicate with physicians, nursing staff, in other departments
• Handling patients who are no shows for appointments
• Provide a communication link between patients and care teams
• Approximately 80-120 inbound calls per shift
• Referrals for clinical symptoms triage
• Working with the EPIC System
• Verifying Insurance Coverage

• Appointment Scheduling

• Cancelling/Rescheduling of appointments

• Prescription Refill Requests

• Handling patients who are no shows for appointments

• Provide a communication link between patients and care teams

• Approximately 80-120 inbound calls per shift

• Referrals for clinical symptoms triage

• Working with the EPIC System

• Verifying Insurance Coverage

• Inbound & Outbound Phone Call
• Greeting customers
• Paperwork
• Making/Cancel appointments and also take down messages
• Training new hires

• Greeting patient and visitors
• Taken Inbound & Outbound Phone Calls
• Working with the EPIC System/TMS System
• Answering work order questions regarding the members in my department
• Call different company/departments regarding different situation
• Making work orders/ sending work orders out
• Working closely assisting Supervisors and Leads
• Assigning discharge room to the environmental services staff
• Training all the new hires and respond to questions and concerns with other duties as assigned

• Training new hires
• Clean labor and delivery rooms and OR Surgical Rooms also impatiens care rooms on the mother/baby unit

• Worked the customer service counter
• Covered areas of the store as needed also help out employees when needed
• Advised associates when to break for lunch
• Answering the phones and taken messages
• Returns, money orders and Paperwork as schedule