LaQuesha Simmons
Arlington
Summary
Accounts Receivable Specialist with 4+ years of experience supporting financial operations, account reconciliation, and high-volume billing environments. Skilled in analyzing aging reports, identifying payment trends, resolving discrepancies, and supporting collections strategies to reduce outstanding balances and minimize bad debt. Proficient in Excel and financial systems including AS-400, Beacon, and PeopleSoft. Known for strong attention to detail, cross-functional communication, and the ability to turn financial data into actionable insights that improve cash flow and operational efficiency.
Overview
16
16
years of professional experience
Work History
Centurion Travel Team Leader (TWA)
American Express
09.2025 - 02.2026
- Analyze team performance metrics across productivity, service levels, quality, and escalation trends to identify improvement opportunities.
- Support 12 Membership Managers using data-informed insights and targeted action plans.
- Monitor KPI trends and provide leadership visibility into performance risks.
- Identify recurring root causes within escalations and recommend workflow improvements.
- Partner cross-functionally to support enterprise performance objectives.
Platinum Travel Team Leader
American Express
03.2023 - 09.2025
- Conducted analysis of In the Moment Coaching and BTOP metrics to evaluate operational effectiveness.
- Identified trends impacting 450+ consultants and supported queue optimization initiatives.
- Delivered performance insights to leadership to support enterprise decisions.
- Escalated system-wide outages to minimize operational disruption.
- Elevated the membership experience for Platinum card members by actively listening and providing accurate, personalized travel solutions while in a fast-paced call center.
- Successfully up-sold services by leveraging the STEER framework, driving additional revenue, and enhancing customer satisfaction.
- Achieved remarkable 100% certification rate for two new hire classes, demonstrating exceptional leadership, training, and mentorship.
- Adapted adult-learning theory methods to suit various learning styles of new hire travel consultants, ensuring comprehensive understanding and skill development.
Accounts Receivable Specialist
Safety-Kleen
Richardson
05.2018 - 04.2020
- Managed customer accounts and maintained accurate billing records.
- Processed incoming payments and reconciled discrepancies in accounts.
- Communicated with clients regarding overdue invoices and payment arrangements.
- Managed invoicing processes for client accounts to ensure timely payments.
- Oversaw accounts reconciliation to maintain accurate financial records.
- Led a team in resolving billing disputes with clients effectively.
- Create Excel spreadsheets that reflect unpaid accounts and help manipulate/calculate high priority accounts to decrease bad debt at month ending.
- Reconcile payments including cash, credit cards and checks.
- Research and solve payment discrepancies
- Prepare and send statements and invoices to customers along with supporting documentation as required.
- Send bill reminders and communicate with customers via phone, email, fax and mail• Contacting customers with past due invoices/ resolve collections.
- Accountable for reducing delinquency on customer accounts.
- Research and resolve issues or inquiries regarding customer accounts such as missing invoices, payments, credits, terms, deposits, credit card information, returns, etc.
- Monitor and maintain customer accounts, by accurately entering all information into accounting software
Collections Agent
Sierra Auto Finance LLC
Dallas
10.2013 - 12.2015
- Communicated with clients to resolve outstanding balance inquiries promptly.
- Conducted follow-up calls to ensure timely payments and account updates.
- Communicated with clients to resolve outstanding balance inquiries promptly.
- Conducted follow-up calls to ensure timely payments and account updates.
- Handled portfolio of first payment default accounts to maintain profitability and ensure superior customer service
- Skip trace with Equifax, TLO and World Check- Lexis Nexus.
- Collect on mid-range accts delinquent 31-60 days.
- Responsible for maintaining daily collection quotas
- Dialer and manual calls 200-300 calls daily.
- Maintain FDCPA compliance
Collections Account Manager
Credit Protection USA
Dallas
01.2010 - 04.2013
- Managed collections accounts to ensure timely payments from clients.
- Developed strategies for improving customer communication and engagement.
- Coordinated with internal teams to resolve account discrepancies efficiently.
Education
Some College (No Degree) -
Tarrant County College
Fort Worth, TXSkills
- Performance Data Analysis
- KPI Reporting
- Workforce Optimization
- Trend Identification
- Escalation Analysis
- AS-400, Beacon, People Soft
- Root Cause Analysis
- Operational Efficiency
- Process Improvement
- Stakeholder Insight Delivery
- Microsoft Excel
- NPM
- Workforce Management
- Dayforce
- Team Leadership
- Performance Management
- Regulatory Knowledge
- Coaching and Talent Development
Timeline
Centurion Travel Team Leader (TWA)
American Express
09.2025 - 02.2026
Platinum Travel Team Leader
American Express
03.2023 - 09.2025
Accounts Receivable Specialist
Safety-Kleen
05.2018 - 04.2020
Collections Agent
Sierra Auto Finance LLC
10.2013 - 12.2015
Collections Account Manager
Credit Protection USA
01.2010 - 04.2013
Some College (No Degree) -
Tarrant County College