Laquesha Washington
Darlington,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Environmental Services Technician
Mcleod Health
05.2022 - Current
- Clean, and sanitized discharge rooms
- Set up beds or other furniture in rooms.
- Followed specific cleaning schedules based on patient needs.
Sales Lead/Key Holder
Dollar General
03.2022 - 06.2022
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Provided sales feedback to management to address concerns in sales reports.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Used POS system to process sales, returns, online orders and gift card activations
Merchandise Manager
Five Below
04.2021 - 02.2022
- Responsible for getting all pallets worked and product onto floor
- Open and closed store, assigned duties of each crew member
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Arranged consistent shelves, bins and racks at my location by following established planograms.
- Oversaw inventory counts to maintain stock records and account for shrinkage.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Delivery Driver
Pizza Hut
12.2020 - 05.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, credit and debit card payments.
Valet
Ambassadors Plus
12.2019 - 04.2020
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Parked and retrieved cars according to customer needs.
Home Health Aide
Selfhelp Community Services
05.2019 - 11.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Developed rapport to create safe and trusting environment for care.
Assistant Store Manager
Family Dollar
03.2017 - 12.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Darlington High School
06.2015
Skills
- Merchandising (2 years)
- Customer service (7 years)
- Time management
- Critical Thinking
- Efficient and Detail-Oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t fear failure. Not failure, but low aim, is the crime. In great attempts it is glorious even to fail.
Bruce Lee
Timeline
Environmental Services Technician
Mcleod Health
05.2022 - Current
Sales Lead/Key Holder
Dollar General
03.2022 - 06.2022
Merchandise Manager
Five Below
04.2021 - 02.2022
Delivery Driver
Pizza Hut
12.2020 - 05.2021
Valet
Ambassadors Plus
12.2019 - 04.2020
Home Health Aide
Selfhelp Community Services
05.2019 - 11.2019
Assistant Store Manager
Family Dollar
03.2017 - 12.2018
High School Diploma -
Darlington High School
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