LAQUESHA WORTHY
Temple Terrace,FL
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Housekeeping Room Attendant
Seminole Hardrock Casino
Tampa, FL
06.2025 - Current
- Executed thorough cleaning and sanitation of guest rooms and public areas.
- Maintained inventory of cleaning supplies and equipment, ensuring availability for daily operations.
- Streamlined cleaning processes, enhancing efficiency while maintaining exceptional service levels.
- Addressed guest requests promptly, contributing to positive experiences and satisfaction rates.
- Reported maintenance issues to management, facilitating timely resolutions and property upkeep.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Technician
TransCore
Tampa, FL
09.2024 - 02.2025
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Conducted preventive maintenance procedures according to established schedules.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Filled out work orders, repair logs and maintenance plans to document work completed.
MACHINE OPERATOR
Amalie Oil
Tampa, FL
07.2022 - 07.2024
- Followed manufacturer guidelines for specific types of engines when changing oil
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained a clean working environment by disposing of used motor oils in accordance with local regulations
- Maintained accurate inventory records using computerized tracking systems
- Ensured safety protocols were followed at all times while operating machinery
- Inspected damaged goods prior to disposal or return to vendor
- Transported goods to designated areas within the warehouse facility
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts
- Processed returns of defective merchandise as required
- Used pallet jacks to move items to and from warehouse locations
Customer Service Representative
CULVER'S
04.2022 - 07.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Helped employees understand and follow senior manager orders to support business success.
Customer Service Representative
CIRCLE K
08.2020 - 03.2022
- Kept store shelves, racks, bins, etc presentable with frequent resets
- Avoided revenue losses with diligent attention to customer's needs and complaints
- Met inbound customer needs while maintaining strict performances targets
- Processed refunds, exchanges, and company credits for customers facing issues such as them purchasing the wrong items or being unsatisfied
- Verified sale prices and processed cash or credit payments to complete sales
Expert
CHIC FIL A
01.2019 - 12.2019
- Developed programs to meet current and expected market demands
- Helped managers enforce procedures and protocols through effective training strategies
- Helped new hires assimilate into workforce and get up to speed on procedures with successful onboarding processes
- Attended meetings and seminars to obtain information for use in training programs
Education
DIPLOMA -
Brewster Technical College
Tampa, FloridaHillsborough Community College
Tampa, Florida10.2021
High School -
George Steinbrenner High School
Lutz, Florida06.2019
Skills
- Documentation skills
- Product Knowledge
- Paperwork Processing
- Customer Service
- Team Management
- Cleaning and Organizing
- Preventive maintenance
- Effective communication
- Able to lift and carry 50lbs
- Health and Safety Regulations
- Attention to Detail
- Microsoft Excel
- Microsoft Outlook
- Quality assurance
- Safety protocols
- Record keeping
- Fast learner
- Adaptability in Fast-paced environments
Timeline
Housekeeping Room Attendant
Seminole Hardrock Casino
06.2025 - Current
Technician
TransCore
09.2024 - 02.2025
MACHINE OPERATOR
Amalie Oil
07.2022 - 07.2024
Customer Service Representative
CULVER'S
04.2022 - 07.2022
Customer Service Representative
CIRCLE K
08.2020 - 03.2022
Expert
CHIC FIL A
01.2019 - 12.2019
DIPLOMA -
Brewster Technical College
Hillsborough Community College
High School -
George Steinbrenner High School