LaQuestria Robertson
Oxford,MS
Summary
Proven leader and customer service expert from Republic Services, adept at team leadership and decision-making. Enhanced customer satisfaction and reduced discrepancies through effective management and empathy. Achieved performance targets by leveraging strong communication skills and money handling.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Diligent employee with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Goodwill
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Call Center Agent
MCI Telecommunications
05.2017 - 03.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Remote Customer Service Call Center Rep
Republic Services
02.2015 - 05.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
Education
No Degree - Occupational Therapy
Univsersity of Msissippi
OxfordHigh School Diploma -
South Panola High School
Batesville Ms05-2004
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Data entry
- Call center
Timeline
Assistant Manager
Goodwill
03.2022 - Current
Call Center Agent
MCI Telecommunications
05.2017 - 03.2022
Remote Customer Service Call Center Rep
Republic Services
02.2015 - 05.2017
No Degree - Occupational Therapy
Univsersity of Msissippi
High School Diploma -
South Panola High School
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