Laqueta Pinkston
Lawrenceville,GA
Summary
Experienced Billing and Coder proficient in ICD-10-CM and CPT coding, insurance claims processing, and compliance. Dedicated to accuracy and efficiency in healthcare billing.
Overview
11
11
years of professional experience
Work History
Claims Analyst
RTR Financial Services
Staten Island, NY
02.2024 - 01.2026
- Analyzed claims data to identify trends and discrepancies enhancing accuracy in processing.
- Reviewed and maintained compliance with regulatory requirements and company policies.
- Analyzed complex coding issues to ensure accurate billing and compliance with regulations.
- Reviewed and updated coding practices based on evolving industry standards and payer requirements.
Lead Care Manager
Sunrise Senior Living
Lawrenceville, GA
06.2020 - 01.2024
- Reviewed medical records and documentation for residents' diagnosis, treatments, and procedures to assign accurate billing and coding information.
- Oversaw case management processes ensuring compliance with regulatory standards and best practices.
- Implemented quality improvement initiatives that enhanced patient satisfaction and care outcomes.
- Led multidisciplinary teams to develop and implement individualized care plans for diverse client populations.
Client Support Manager
Helping Hands Home Care
Atlanta, GA
03.2017 - 04.2020
- Built and maintained strong relationships with clients by understanding their needs.
- Lead and managed a team of client support representatives to ensure team performance.
- Oversaw the onboarding process for new clients and provided training to ensure a seamless transition.
- Identified opportunities for process improvements and efficiencies in client support operations.
Client Support Specialist
National Vision Inc.
Lawrenceville, GA
06.2015 - 01.2017
- Provided prompt and courteous assistance to clients via phone, email, chat, in-person, etc.
- Troubleshot technical or non-technical issues reported by clients to analyze the root cause, and provide effective solutions.
- Organized detailed records of client interactions, support tickets, and resolutions in company’s CRM system.
- Collected and analyzed client feedback and satisfaction data to identify trends and areas for improvement, to provide insights to internal teams.
Education
High School Diploma -
Skills
- Medical Coding
- Billing Procedure
- Healthcare Regulations
- Medical Terminology
- Insurance Knowledge
- Electronic Health Records
- Organization & Time Management
Timeline
Claims Analyst - RTR Financial Services
02.2024 - 01.2026
Lead Care Manager - Sunrise Senior Living
06.2020 - 01.2024
Client Support Manager - Helping Hands Home Care
03.2017 - 04.2020
Client Support Specialist - National Vision Inc.
06.2015 - 01.2017
Metter High School - High School Diploma,