Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
OperationsManager

Laquetta Smith

Atlanta,GA

Summary

Technical Support Specialist adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and consistently exceeds performance standards.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Manager

JJ Exterior Solutions
11.2022 - Current
  • Responsible for the installation, repair and preventive maintenance of company computers and related systems
  • Troubleshoot software and hardware failures and identify network problems related to PCs
  • Negotiate contracts, implement new procedures to reduce operating costs & increase efficiencies, while maintaining high-quality service
  • Established and maintained an effective working relationship with clients through clear and concise communication of project status.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Tech Support Specialist

Asurion
10.2019 - 11.2022
  • Assists with installation, maintenance and troubleshooting of different devices.
  • Worked with other departments to effectively resolve service requests in a timely manner
  • Chosen to train and mentor new employees and helped build their expertise on how to use the core system within the field.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Tech Support Specialist

Arise
07.2018 - 10.2019
  • Provide thorough support and problem resolution to customers
  • Troubleshoot and support customers with billing while demonstrating active listening skills.

Office Manager

Massey Services
09.2015 - 07.2018
  • Oversaw the daily operations of the company
  • Directly over billing, vendor processing, payroll, accounting while assisting customers
  • Responsible for implementing new training guidelines and procedures, as well as training new support personnel on the company’s software
  • Directly over onboarding, recruiting, termination, employee coaching, and policy adherence in conjunction with HR.

Front-end Manager

Wal-Mart
02.2006 - 09.2015
  • Recruit, schedule, and train hourly associates regarding facility operations
  • Establish and maintain computer records including recruitment files and tests
  • Maintain confidential employee’s information and records
  • Example: sick leave, payroll, vacation pay, attendance cards, and hourly time records.

Education

Bachelor of Science - Technical Management- Concentration Information Security

DeVry University

Associate Of Science - Business Administration

Georgia Perimeter College

Skills

  • Database administration
  • Data Analysis
  • Technical Support
  • Software Troubleshooting
  • Network Support
  • Project Management Skills
  • Communication
  • Time Management
  • Microsoft Window
  • Linux
  • Operational Manager
  • Type Software Proficiency
  • Maintenance and Repair

Affiliations

AWC- Association of Women in Computing Volunteer work STEM Robotics Summer Camp - Camp Leader 2020- 2022 BLS- CPR/AED/First Aid Certified 2022-2024

Certification

Comp Tia Security +

Timeline

Operations Manager

JJ Exterior Solutions
11.2022 - Current

Tech Support Specialist

Asurion
10.2019 - 11.2022

Tech Support Specialist

Arise
07.2018 - 10.2019

Office Manager

Massey Services
09.2015 - 07.2018

Front-end Manager

Wal-Mart
02.2006 - 09.2015

Bachelor of Science - Technical Management- Concentration Information Security

DeVry University

Associate Of Science - Business Administration

Georgia Perimeter College

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Laquetta Smith