Laqui Rousseau
Beaumont
Summary
Diligent Licensed Adjuster with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Recently acquired my license to sell Medical and Life insurance. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. I've also been an CNA for over 12 years. I provide excellent customer service in person as well as over the phone. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead CSR
Insurance of the Future
08.2023 - Current
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Implemented feedback from customers to improve processes and enhance overall user experience.
- Maintained quiet and professional work environment as i worked remotely.
CNA - Certified Nursing Assistant
self employed
07.2023 - 01.2024
- Took care of 75 yr old male with bladder cancer
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Hospice Aide
Concho Hearts Hospice
01.2023 - 05.2023
- Assisted patients with ADLs and light housekeeping in facilities and in home
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
CSR - Customer Service Representative
Textag
02.2022 - 12.2022
- Took inbound and out bound calls to assist customers with their accounts and bill pay
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Delivered prompt service to prioritize customer needs.
In Home Caregiver
self-employed
01.2020 - 02.2022
- I was a caregiver to an elderly couple
- Provided them companionship and also assisted them with all ADL's
- Cooked all meals and housekeeping
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Monitored progress and documented patient health status changes to keep care team updated.
CNA - Certified Nursing Assistant
Autumn Winds Living & Rehabilitation
10.2019 - 01.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CNA - Certified Nursing Assistant
WARM SPRINGS REHABILITATION HOSPITAL
06.2019 - 10.2019
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Hospice Aide
VITAS Healthcare
04.2018 - 09.2019
- Hospice care
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Facilitated smooth transitions between different stages of hospice care by effectively coordinating with home health aides, nurses, social workers, physicians, and volunteers.
- Comforted family members, offered attentive listening and high level of emotional support.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
CNA - Certified Nursing Assistant
Caring Solutions San Antonio
08.2018 - 06.2019
- Home Healthcare
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with daily living activities, improving their overall quality of life.
CNA - Certified Nursing Assistant
Senior Care Centers
10.2017 - 07.2018
- Patient Care
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
CSR - Customer Service Representative
Conduent
07.2017 - 10.2017
- Florida Blue benefits and billing and claims
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Verified client insurance information, filing appropriate paperwork to streamline billing processes.
- Resolved billing, service, and technical concerns.
- Processed payments efficiently, ensuring accurate billing records and minimizing discrepancies.
Restorative Aide
SAN PEDRO MANOR
02.2017 - 10.2017
- Participated in ongoing professional development opportunities to stay current on best practices within the field of restorative care.
- Collaborated with interdisciplinary teams to develop individualized care plans, ensuring optimal patient outcomes.
- Assisted patients with range-of-motion exercises, promoting flexibility and preventing muscle atrophy.
- Enhanced patient recovery by providing comprehensive restorative care and assistance with daily activities.
CSR
MMC Group
10.2016 - 02.2017
- Inbound customer service rep
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
CSR
Time Warner Cable
01.2015 - 10.2016
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
CNA
Silvertree Nursing
01.2013 - 01.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Education
High School Diploma -
East St John High
Laplace, LA05-2010
Skills
- CNA
- Home Health
- Licensed Agent Medical & Life
- Adjuster- All Lines
- Senior Care
- Hospice Care
- Nursing
- Customer service (10 years)
- Vital signs
- Hospital experience
- Cooking
- Acute care
- Caregiving
- Home & community care
- Patient care
- Medical terminology
- Coverage verification
- Claims investigation
- Liability analysis
- Damage assessment
- Dispute resolution
- Claim resolution
- Property damage evaluation
- Casualty claims handling
- Teamwork
- Customer service
- Problem-solving
- Insurance policy knowledge
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Decision-making skills
Certification
- CNA
- Certified Nursing Assistant (CNA)
- CPR/BLS
- February 2024 to February 2026
- All lines Insurance Adjuster
- March 2023 to August 2025
- CPR Certification
Timeline
Lead CSR
Insurance of the Future
08.2023 - Current
CNA - Certified Nursing Assistant
self employed
07.2023 - 01.2024
Hospice Aide
Concho Hearts Hospice
01.2023 - 05.2023
CSR - Customer Service Representative
Textag
02.2022 - 12.2022
In Home Caregiver
self-employed
01.2020 - 02.2022
CNA - Certified Nursing Assistant
Autumn Winds Living & Rehabilitation
10.2019 - 01.2020
CNA - Certified Nursing Assistant
WARM SPRINGS REHABILITATION HOSPITAL
06.2019 - 10.2019
CNA - Certified Nursing Assistant
Caring Solutions San Antonio
08.2018 - 06.2019
Hospice Aide
VITAS Healthcare
04.2018 - 09.2019
CNA - Certified Nursing Assistant
Senior Care Centers
10.2017 - 07.2018
CSR - Customer Service Representative
Conduent
07.2017 - 10.2017
Restorative Aide
SAN PEDRO MANOR
02.2017 - 10.2017
CSR
MMC Group
10.2016 - 02.2017
CSR
Time Warner Cable
01.2015 - 10.2016
CNA
Silvertree Nursing
01.2013 - 01.2015
High School Diploma -
East St John High
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